Care Team Leader (New Client Onboarding)

Qualifications

Essential Criteria

• Level 3 NVQ in Health and Social Care or an equivalent healthcare qualification.
• Experience in the healthcare sector.
• Experience of working with MAR sheets and medication in a supervisory role.
• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Previous experience of consultative sales would be an advantage.
• Ability to nurture Care Professionals to enable them to reach their full potential.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Knowledge of CRM Zoho an advantage.
• Must understand the importance of confidentiality working within current legislation.

Core Competencies

• Driving Results
• Customer Focus
• Influencing
• Teamwork & Collaboration
• Communication & Relationship Management
• Living Home Instead 
• Agile Learner

Role Specific Competencies

• Adapting to Change
• Quality Focus
• Leading Others

Additional Information

Call and have a friendly chat with one of our team on 028 9124 2030 or send us an email on jobs@downlisburn.homeinstead.co.uk  

Company Description

Home Instead is the leading home care provider in the UK. We focus on providing the type of care we'd want our own family members to have - minimum one-hour visits, clients carefully matched with an appropriate Care Professionals and excellent flexibility in the timetable offered. We support our clients with a wide range of services which help them to stay living independently at home - home help, shopping, meal preparation, companionship and dementia support, personal care.

Job Description

As a Team Leader responsible for new client onboarding at Home Instead Down & Lisburn, you have a unique opportunity to blend your passion for care in community with excellent customer service skills. This is a chance to make a meaningful impact in the lives of adults in our local community, achieving professional growth and success in a nurturing environment.

What We Offer You

• Impact and Purpose: Directly contribute to improving the lives of seniors in your community.
• Career Advancement: Grow with a nationally recognized brand in home care.
• Innovative Environment: Be encouraged to bring new ideas to the table.
• Positive Culture: Be part of a team where your efforts are valued and your well-being is a priority.
• Competitive Pay: We offer competitive wages that reflect your valuable contributions.
• Comprehensive Training: Receive paid training to enhance your skills and knowledge.

Your Key Responsibilities

• Respond to daily client enquiries received via Web, phone and in person. Provide further information, exploring the client needs and scheduling a care consultation.
• Undertake consultation with new clients, complete care plan and complete all new client's paperwork as required.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action accordingly.
• Provide weekly and monthly summaries of the client pipelines and its progression.
• Management of clients and responsibility for their ongoing care and support with a focus on person centred care.