Project Manager

Job Description

As a Project Manager you are responsible for leading and executing marketing projects from multi-channel planning to delivery, ensuring timelines, budgets, and KPIs are met. You collaborate across teams and partners to secure smooth execution, align activities with global guidelines, and support customer‑facing teams with day‑to‑day needs.

You have a background in communication or marketing, strong project‑management skills, and the ability to manage multiple initiatives in a structured and analytical way. You work confidently with cross‑functional teams and partners, bringing experience in managing agencies and delivering customer‑focused project results.

Some of your responsibilities will include:

• Coordinate and align cross-functional teams, motivating members to achieve shared outcomes to ensure a seamless customer journey.
• Lead and deliver assigned projects within Marketing, ensuring goals, deliverables, and timelines are met
• Plan, execute, and monitor projects effectively, setting clear objectives, timelines, managing budgets, and ensuring milestones are met
• Manage projects such as store openings and closures, omni-channel communication initiatives, and global test implementations
• Validate briefs and project scopes, ensuring alignment with strategic objectives and expectations
• Set, monitor, and report on project KPIs to demonstrate impact on customer value and commercial results
• Oversee project budgets, review invoices, and ensure financial accountability
• Collaborate with global CRM & Loyalty team to align local activities with global guidelines
• Be POC for Customer Service and Store teams to support with day-to-day operations and issues
• Source and manage external creative partners and agencies when required
• Secure executional support on local loyalty program and rewards (including managing external partners) together with Commercial team and with Owned Media Lead
• Manage contracts and processes with agencies to ensure high-quality project delivery
• Coordinate with external vendors and internal partners to ensure seamless execution across customer-facing touchpoints

WHO YOU ARE

We welcome applicants who have:

• Extensive experience or a degree in Communication, Marketing, or related fields
• Proven ability to manage multiple projects in both digital and traditional channels
• Strong leadership and stakeholder management skills
• Analytical and results-driven, with experience using KPIs to track project impact
• Proficient in MS Office (Outlook, Excel, PowerPoint),
• Experience in project management within marketing or communications
• Experience in managing agencies and creative talent

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU'LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, & Other Stories, ARKET, Singular Society and Sellpy. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You canhere.

JOIN US

This is a permanent position based in our London Support Office reporting to the Marketing Manager.

If you feel your experience, skills and ambitions are right for this role, apply by sending your application through the career site as soon as possible.

Our flexible working policy provides the opportunity to work remotely one day per week, promoting work-life balance and productivity.

Take the next step in your career together with us. The journey starts here.

ADDITIONAL INFORMATION

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*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.