Receptionist

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Here's what you'll do during a typical day

As a Receptionist, you will deliver refined Front Office services that ensure a seamless and exceptional Guest journey from arrival through departure, including the completion of audit procedures as required. As a key contributor to the hotel's first and lasting impressions, you are expected to perform all responsibilities with the utmost professionalism, precision, and adherence to luxury service standards.

• Resolve Guest enquiries promptly and effectively, ensuring positive outcomes at all times
• Deliver a seamless and efficient reception experience, including check‑in, check‑out, and audit procedures, as required
• Ensure the Front Office Manager and Reception Supervisors are fully informed of relevant Guest feedback and interdepartmental communications
• Consistently demonstrate warm, attentive, and anticipatory Guest service
• Participate in required training initiatives and support the development of the Night Team when applicable
• Maintain comprehensive knowledge of room categories, rates, packages, promotions, and hotel offerings to support daily operations
• Maximise room occupancy through refined upselling and personalised promotion of hotel services and facilities
• Process foreign currencies, credit cards, and cash accurately and in strict adherence to the hotel's credit and financial policies
• Comply fully with hotel security protocols, fire regulations, and health and safety legislation
• Operate Front Office systems and equipment in accordance with established policies and procedures
• Uphold company brand standards consistently across all Guest interactions

• Support other hotel departments as required to ensure seamless service delivery

What are we looking for?

Receptionists serving Hilton brands consistently act in the best interests of our Guests while collaborating seamlessly with fellow Team Members. To succeed in this role, you will demonstrate the following qualities and capabilities:

• Previous experience in a customer‑focused or service‑driven environment
• Completion of secondary education or equivalent
• A positive, composed, and professional attitude with clear communication skills
• A strong commitment to delivering elevated levels of Guest service
• Impeccable grooming, presentation, and personal conduct
• The ability to work confidently both independently and as part of a collaborative team

• Competent IT proficiency across standard office and Front Office systems

  It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience handling cash or managing financial transactions
• Prior experience within a luxury or ultra‑luxury hospitality or service‑led environment is highly desirable.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.