Public Area Attendant

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Public Area Attendant at Waldorf Astoria London - Admiralty Arch, you're not just ensuring the cleanliness and upkeep of the hotel's public spaces - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

As a Public Area Attendant, you will be responsible for maintaining immaculate public spaces throughout the hotel, ensuring an impeccable environment that enhances both Guest and Member experiences. You will also address guest concerns with professionalism and discretion while carrying out scheduled deep‑cleaning and maintenance support tasks.

All duties are to be performed to the highest standards of ultra‑luxury hospitality and include:

• Maintaining exceptional cleanliness and presentation across all public areas

• Adhering to and executing lost‑and‑found procedures in line with company policy

• Handling guest service matters swiftly, courteously, and effectively

• Managing master keys responsibly and in accordance with security protocols

• Performing regular deep‑cleaning tasks, including monthly deep cleans and carpet shampooing

• Identifying and reporting maintenance concerns promptly to the Engineering Department

• Conducting frequent inspections of public areas and restrooms, taking immediate corrective action when required

• Complying fully with hotel security policies, fire regulations, and all health and safety legislation

• Undertaking any other reasonable duties as assigned by hotel management

What are we looking for?

A Public Area Attendant representing Hilton's luxury brands plays a vital role behind the scenes in supporting guest satisfaction while working collaboratively with hotel teams. To succeed in this role, you will demonstrate the following attributes:

• A consistently positive and professional attitude

• Clear and effective communication skills

• A strong commitment to delivering exceptional service standards

• Impeccable grooming and personal presentation

• The ability to work independently as well as collectively within a team environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior experience within a luxury or ultra‑luxury hospitality or service‑led environment is highly desirable.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.