Luggage Porter

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Luggage Porter at Waldorf Astoria London - Admiralty Arch, you're not just assisting guests with transporting and storing luggage - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

The Luggage Porter delivers consistently exceptional and intuitive service, supporting Guests throughout their arrival, stay, and departure. This role is instrumental in luggage handling, laundry coordination, and the creation of seamless, gracious first impressions.

As a Luggage Porter, you will engage directly with our Guests and play a critical role in shaping their initial and lasting perceptions of the hotel. Responsibilities are performed to the highest luxury standards and include:

• Welcome arriving Guests with polished professionalism, safely receiving vehicles and providing clear, confident reassurance regarding secure handling.
• Provide seamless laundry support as required, ensuring all washing cycles, folding, and storage are completed with precision and care
• Maintain a welcoming lobby and entrance presence, offering consistently courteous, attentive, and anticipatory Guest service
• Deliver prompt, efficient, and personalised service to individual Guests and Group arrivals
• Proactively communicate relevant Guest feedback or operational matters to the Head Porter or Concierge Supervisor on duty
• Ensure timely and accurate delivery of messages, correspondence, and internal communications throughout the day
• Assist with room moves, luggage deliveries, and Front Door operations in full compliance with standard operating procedures
• Oversee the secure handling, storage, and retrieval of both short‑term and long‑term luggage for arriving and departing Guests
• Maintain public areas and operational equipment in immaculate condition at all times
• Liaise proactively with Security regarding any unattended or suspicious luggage

• Greet all Guests warmly in public areas and Guest rooms, consistently demonstrating polished professionalism and genuine hospitality

What are we looking for?

Luggage Porters serving Hilton brands always act in the best interests of our Guests while collaborating seamlessly with fellow Team Members. To succeed in this role, you will demonstrate the following behaviours and capabilities:

• A positive, composed, and service‑driven attitude
• Clear and professional communication skills
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays
• The ability to perform effectively under pressure while maintaining poise and discretion
• Confidence working independently as well as part of a collaborative team
• A strong commitment to anticipating Guest needs and delivering elevated service standards

• Impeccable grooming, presentation, and personal conduct

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a similar Front of House or Porter role
• Prior experience within a hotel or luxury hospitality environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.