Housekeeping Coordinator

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Housekeeping Office Coordinator at Waldorf Astoria London - Admiralty Arch, you're not just supporting the day-to-day operations of the Housekeeping department- you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

As a Housekeeping Coordinator, you will be responsible for supporting the Housekeeping department to deliver an exceptional Guest and Team Member experience in full alignment with Forbes service standards and commitments.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Support the Housekeeping team to ensure all Forbes service standards and departmental objectives are consistently achieved and upheld.
• Carry out daily administrative activities for the Housekeeping department while adhering to Hilton standards, policies, and procedures.
• Maintain accurate housekeeping records, schedules, reports, and service systems to support operational excellence and exceptional guest service.
• Coordinate room status updates and liaise effectively with Front Office, Engineering, Laundry, and other departments to ensure seamless operations and guest satisfaction.
• Manage and monitor housekeeping work orders, guest requests, lost property records, and departmental correspondence.
• Ensure all communications, particularly relating to guests, team members, management, and the corporate office, are handled promptly, professionally, and confidentially.
• Prepare departmental reports, meeting minutes, and other documentation accurately and within required timelines.
• Manage office filing systems and maintain accurate departmental records in line with company procedures and compliance requirements.
• Maintain adequate supplies of office stationery and housekeeping administrative materials.
• Support roster administration, attendance records, training documentation, and team member onboarding processes as required.
• Build and maintain positive internal and external working relationships to support departmental effectiveness.
• Ensure all guest requests and housekeeping service issues are communicated and followed up in a timely manner.
• Comply with all health, safety, security, and data protection requirements.
• Report maintenance issues, damages, hazards, and defects promptly through the appropriate channels.
• Maintain a clean, organised, and professional working environment within the housekeeping office.
• Assist with special projects, audits, inventories, and other departmental initiatives as required.
• Perform any other duties assigned by the Director of Housekeeping or Assistant Executive Houskeeper management team.

What are we looking for?

As Housekeeping Office Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent verbal and written communication skills in English
• Excellent administration and IT skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Proven experience in a similar role within a luxury or ultra‑luxury environment, with a minimum of two years' relevant experience

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.