Head Waiter

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Head Waiter at Waldorf Astoria London - Admiralty Arch, you're not just refining dining experiences - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

As a Head Waiter - Coreus by Clare Smyth, you will curate seamless, refined dining experiences by delivering service that is intuitive, gracious, and impeccably timed. You will demonstrate in‑depth knowledge of culinary and beverage offerings while leading the floor with confidence, precision, and warmth-ensuring every Guest and Member encounter reflects the highest standards of luxury hospitality.

Specifically, you will be responsible for the following:

• Lead, mentor, and inspire a team of Waiters and Commis Waiters, serving as the key liaison between the culinary brigade and the dining room to ensure flawless service execution
• Act as the primary point of contact for restaurant enquiries, resolving concerns with discretion and professionalism while turning moments into memorable experiences for Guests and colleagues
• Demonstrate comprehensive knowledge of menus, ingredients, preparation methods, and product provenance, confidently guiding guest choices
• Adhere to established reporting and escalation procedures, ensuring operational excellence and risk mitigation at all times
• Exemplify Hilton grooming and presentation standards, maintaining immaculate uniform, personal hygiene, and professional bearing
• Manage incoming calls with courtesy and efficiency, accurately recording and relaying messages to the appropriate parties without delay
• Maintain expert knowledge of restaurant layouts and seating plans to optimise guest flow and comfort
• Ensure full compliance with hotel security protocols, fire regulations, and all health, safety, and hygiene legislation

What are we looking for?

A Head Waiter within Hilton's portfolio of luxury brands is a passionate ambassador for exceptional service, consistently placing Guests at the heart of every decision while collaborating seamlessly with fellow Team Members.

To succeed in this role, you will demonstrate the following attributes:

• A naturally positive, composed, and service‑driven attitude
• Polished communication skills, both verbal and written, tailored to a luxury environment
• A genuine commitment to delivering consistently exceptional, personalised guest experiences
• Impeccable grooming and presentation that reflects ultra‑luxury standards
• Flexibility and resilience when responding to the dynamic demands of a high‑end operation
• The ability to perform autonomously while contributing effectively within a high‑performing team

The following qualifications and experience are considered advantageous:

• A degree or professional qualification in Hospitality or a related field
• Proven experience within a luxury Food & Beverage environment
• Previous experience handling cash and financial transactions with accuracy and integrity
• Sound knowledge of food hygiene regulations and best‑practice standards

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.