Guest Relations Assistant Manager

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Guest Relations Assistant Manager at Waldorf Astoria London - Admiralty Arch, you're not just overseeing day-to-day guest services operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

What will I be doing?

A Guest Relations Assistant Manager supports our Guests and ensures seamless communication of their preferences and requirements across the hotel, delivering an exceptional and highly personalised Guest experience.

As a Guest Relations Assistant Manager, you will anticipate and attend to the needs of our Guests while coordinating with operational teams to ensure flawless execution throughout the Guest journey. Entrusted with shaping first impressions, you will perform the following responsibilities to the highest standards:

• Support the Guest Relations Manager with the daily operations of the department

• Review Guest arrival reports in advance and liaise closely with Housekeeping regarding room allocations

• Manage special room assignments and oversee suite occupancies with precision and discretion

• Assist in welcoming our Guests, escorting them to the Lounge for check-in and their rooms as appropriate

• Serve as the primary point of contact for our Guests, ensuring all departments are fully briefed on individual preferences and requirements

• Maintain accurate inventory control of Guest amenities

• Demonstrate comprehensive knowledge of all hotel products, services, and facilities

• Consistently project a polished and professional presence, with a strong emphasis on hospitality and Guest engagement

What are we looking for?

Guest Relations Assistant Managers representing Hilton brands consistently act in the best interests of our Guests while collaborating seamlessly with fellow Team Members. To succeed in this role, you will demonstrate the following qualities and competencies:

• A refined ability to listen attentively and respond effectively to high‑expectation Guest needs

• Exceptional leadership, interpersonal, and communication skills

• A strong sense of accountability, resilience, and professionalism

• A genuine commitment to consistently delivering elevated Guest service standards

• The ability to remain composed and effective in high‑pressure situations

• Flexibility and adaptability across a variety of operational scenarios

• Impeccable grooming and presentation standards reflective of luxury hospitality

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Proven experience in a managerial capacity within a Guest Relations function, ideally in a luxury hospitality environment

• A genuine passion for delivering highly personalised and memorable Guest experiences

• A degree or diploma in Hotel Management or an equivalent qualification

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.