Front Office Training Officer

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Training Officer at Hilton Birmingham Metropole, you're not just delivering exceptional training programmes - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As a Front Office Training Officer, you will play a key role in training and developing team members while providing essential administrative support to the department. The successful candidate will be flexible in their approach to working hours, delivering training across a variety of Front Office roles and shifts to ensure exceptional guest service standards are consistently maintained.

• Execute the in-house training plan: Coordinate and deliver engaging, high-quality training programmes that align with hotel priorities
• Identify and support training needs: Partner with line managers, department heads, HR, and the Training Manager to assess development needs, implement learning initiatives, and review progress monthly
• Administer required training courses: Coordinate legal, compliance, and vocational qualification programmes to ensure employees meet required standards and progress in their professional development
• Engage and connect trainers across the hotel: Lead monthly meetings with departmental trainers to share progress, review needs, and ensure training is consistently delivered
• Inspire and develop the team: Support team members within own and other teams, monitor performance, provide coaching, and foster a positive and productive training environment

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.