Concierge

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Concierge at Waldorf Astoria London - Admiralty Arch, you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

A Concierge serves as a trusted ambassador and primary point of contact for Guests and VIPs throughout their stay, delivering personalised assistance and curated local insight with discretion and professionalism.

As a Concierge, you will shape the first and lasting impressions of the hotel experience. You will engage with Guests and VIPs throughout their stay, providing expert guidance on hotel services and the local destination, while upholding the highest standards of luxury hospitality. Your responsibilities will include:

• Serving as a key point of contact for Guests, responding to enquiries efficiently, courteously, and with attention to detail
• Providing tailored information, recommendations, and booking services for a wide range of Guest requests, including city experiences, theatre tickets, dining reservations, medical services, and travel arrangements
• Accurately processing, handling, and delivering Guest messages and correspondence
• Coordinating the delivery, collection, and secure storage of Guest luggage with care and discretion
• Remaining fully informed of hotel services, daily VIP arrivals, special requests, and notable events
• Ensuring the lobby and entrance areas are maintained in an orderly, safe, and welcoming condition at all times
• Supporting Management as required, including responding calmly and effectively in emergency situations
• Consistently presenting a polished, professional image that reflects exceptional hospitality and Guest service
• Maintaining a clean, safe, and well‑organised working environment

• Adhering to all policies and procedures when operating front‑of‑house equipment and property management systems

What are we looking for?

A Concierge representing a Hilton luxury brand acts at all times in the best interest of Guests while working collaboratively with fellow Team Members. To succeed in this role, you will demonstrate the following attributes:

• A positive, poised attitude with strong verbal and interpersonal communication skills
• A genuine commitment to delivering exceptional, personalised service
• Impeccable grooming and presentation standards
• Flexibility and composure when responding to varied and unexpected situations
• The ability to work independently with confidence, as well as collaboratively within a team
• Strong knowledge of the local area and its cultural, lifestyle, and hospitality offerings

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in a Concierge role within a hotel or luxury hospitality environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.