Assistant In Room Dining Manager

As an Assistant In Room Dining Manager at Waldorf Astoria London - Admiralty Arch, you're not just providing food and drink service - you're spreading the light and warmth of hospitality by leading the team to deliver memorable experiences that make the stay for every guest.

As Assistant In Room Dining Manager, you will play a pivotal role in overseeing Room Service operations, ensuring an intuitive, refined, and memorable in‑room dining experience for our Guests and Members. You will support the leadership of a high‑performance team, drive commercial results, and uphold the highest standards of service excellence, quality, and financial stewardship.

Your responsibilities will include, but are not limited to, the following:

• Provide inspiring and effective leadership to the Room Service team, ensuring operational targets are met and exceeded while supporting individual performance and professional growth
• Ensure full compliance with luxury brand standards, Forbes service criteria, and internal quality benchmarks
• Monitor and analyse guest satisfaction, proactively implementing enhancements to drive continuous improvement
• Maintain current awareness of culinary and service trends, proposing innovative concepts to elevate the range, presentation, and quality of Food and Beverage offerings
• Optimise revenue generation while maintaining strict cost control, identifying opportunities for efficiency and profitability
• Support the preparation and management of achievable budgets, forecasts, and short‑ and long‑term departmental objectives
• Partner closely with the Training and Development team to ensure structured, ongoing learning through effective training calendars at all levels
• Uphold a robust internal control environment, ensuring full compliance with hotel and company policies, procedures, and governance standards

What are we looking for?

An Assistant In Room Dining Manager within Hilton luxury brands acts as a brand ambassador at all times-championing service excellence, collaboration, and guest‑centric leadership. To succeed in this role, you will demonstrate the following attributes, behaviours, and competencies:

• Proven experience in a similar supervisory or management role within a luxury or upper‑upscale hospitality environment
• Strong people management and leadership capabilities
• Well‑developed negotiation and influencing skills
• A consistently positive, professional, and solution‑oriented attitude
• Exceptional verbal and written communication skills
• Ability to remain composed and decisive in a fast‑paced, high‑service environment
• Impeccable grooming and presentation standards aligned with a luxury brand image

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience within a five‑star or luxury hospitality setting
• Demonstrated experience with payroll management, budgeting, forecasting, and cost control
• Strong commercial acumen and a solid understanding of industry trends and market dynamics

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.