Operations Data Analyst

On-site in London·Added yesterday (last checked 21 Oct)

HeliosX

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Overview

Holiday: 25 days holiday + bank holidays
Commute: Cycle to work scheme

Skills

Nice to have

The role

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started

Founded in 2013 by Dwayne D'Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we've grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now

We've earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.

In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.

Where we're going

2026 is another significant year for HeliosX. Our ambition is to surpass £1.1bn in revenue, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we scale, we're focused on building the technology, operational excellence and clinical capabilities that will support sustainable long-term growth. Joining HeliosX now means helping shape the systems, teams and products that will define the next chapter of digital healthcare. You'll be solving complex problems at pace, working alongside exceptional people and building products that genuinely improve lives at scale.

There's never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

The Ops Data Analyst role delivers accurate, timely and reliable insight across operational domains, including Clinical Operations, Medical, Customer Support and Physical Operations.

This role has a particular focus on physical and operational performance, including dispatch, SLA adherence, workflow volumes, supply chain management and fulfilment metrics, while also able to support the other areas of Ops analytics where required.

The Analyst works closely with physical operational stakeholders and is expected to independently manage medium-complexity analysis, escalating more ambiguous or high-risk investigations where appropriate.

What you'll do

Cross-Operational Reporting & Insight Delivery

Provide analytical support across core operational workflows, with a focus on physical operations:

Dispatch performance, SLA adherence, and fulfilment efficiency
Stock & work force management staff level reporting
Operational drivers impacting service levels
Consultation volumes and approval or rejection rates
Customer support performance metrics and workflow trends
Build and maintain dashboards that provide clear, structured visibility of operational performance.
Identify trends and drivers within operational datasets and communicate findings clearly to stakeholders.

Stakeholder Support & Structured Analysis

Translate stakeholder questions into structured analytical approaches
Deliver medium-complexity analyses end-to-end
Support deeper or higher-risk investigations in collaboration with Senior Analysts
Analyse SLA adherence and operational performance metrics
Ensure outputs are commercially and operationally relevant

Data Quality & Governance

Own QA of analytical outputs
Contribute towards clear documentation and data governance topics
Understand data lineage across operational systems
Identify and flag upstream data or tracking issues
Follow established QA and governance standards

What you'll bring to HeliosX

Experience

2-4 years' experience in analytics or business intelligence
Experience analysing operational performance data
Understanding of metrics such as dispatch rate, SLAs, workflow volumes, and conversion funnels
Experience working with multiple data sources
Experience in fast paced network environments

Skills

Able to write basic SQL & understands SQL fundamentals to be able to validate independently
Cleans and transforms data from multiple sources
Builds complex reporting and dashboards
Experience with spreadsheeting tools
Experience of using Enterprise Resource Planning (ERP) systems (Sage advantageous)
Use & experience of using WHS/WMS software e.g. blue yonder etc.
Experience with BI and visualisation tools
Ability to translate business questions into structured analytical approaches
Identifies trends and key drivers within datasets
Presents clear and concise insights
Project & stakeholder management handling and documenting multiple tasks (Jira & Sprint experience advantageous)

Life at HeliosX

At HeliosX, we're building the future of healthcare. That means we need brilliant, mission-driven people who are excited to innovate, scale, and create change.

Here's what you can expect:
- 25 Days Holiday (+ public holidays)
- Private healthcare, including dental and vision cover
- Employee Pension with Smart Pension and enhanced parental leave
- Cycle-to-work and Electric Car schemes
- Free monthly products from Dermatica and MedExpress, plus family discounts
- Home office allowance
- Wellbeing perks: Headspace subscription, gym discounts, L&D budget, and free Audible subscription

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