Program Lead

We are looking for a passionate and experienced leader with a proven ability to drive client success through program management. You should bring a combination of strategic thinking, operational expertise, and client-centric focus to the role. Additionally, we’re seeking someone who demonstrates:

Core Skills:

• A deep understanding of Digital, Creative, and Technology services, with proven experience in integrating solutions across these pillars.

• Strong leadership capabilities, including the ability to inspire and manage cross-functional teams.

• Strategic thinking and problem-solving skills, with a focus on delivering measurable business outcomes.

• Exemplary communication skills, capable of articulating complex ideas in a clear and impactful way.

• Exceptional stakeholder management, building trust with both clients and internal teams.

• Proactive risk management, with a track record of navigating challenges effectively.

• Proven experience in program management, delivery solutions, or a similar field.

Additionally, the following could be beneficial:

• A proven ability to manage multi-service programs with budgets exceeding £2M.

• Experience in driving client satisfaction improvements and achieving >95% on-time delivery.

• Familiarity with tools and methodologies for resource optimization and delivery tracking.

What you'll do

• Program Leadership: Lead the delivery of multi-project programs, ensuring alignment with client business objectives and driving strategic value.

• Client Partnerships: Build and maintain strong relationships with clients, acting as a trusted advisor to senior stakeholders.

• Strategic Oversight: Manage program interdependencies, identify risks, and proactively develop mitigation plans to ensure program success.

• Cross-Functional Collaboration: Coordinate across Digital, Creative, and Technology teams to integrate innovative solutions that meet client goals.

• KPI Management: Monitor and report on program performance against established KPIs, ensuring measurable outcomes are achieved.

• Operational Excellence: Drive efficiencies within program execution, optimizing resources and maintaining high-quality delivery standards.

• Innovation: Foster a culture of curiosity and exploration, identifying new opportunities for client growth and partnership expansion.

• Ambassadorship: Represent iCrossing's values and foundational principles in all client and internal interactions.

• Ad Hoc Responsibilities: Perform additional duties as required to support the success of the Delivery Solutions Framework Team.

We are looking for a passionate and experienced leader with a proven ability to drive client success through program management. You should bring a combination of strategic thinking, operational expertise, and client-centric focus to the role. Additionally, we're seeking someone who demonstrates:

Core Skills:

• A deep understanding of Digital, Creative, and Technology services, with proven experience in integrating solutions across these pillars.

• Strong leadership capabilities, including the ability to inspire and manage cross-functional teams.

• Strategic thinking and problem-solving skills, with a focus on delivering measurable business outcomes.

• Exemplary communication skills, capable of articulating complex ideas in a clear and impactful way.

• Exceptional stakeholder management, building trust with both clients and internal teams.

• Proactive risk management, with a track record of navigating challenges effectively.

• Proven experience in program management, delivery solutions, or a similar field.

Additionally, the following could be beneficial:

• A proven ability to manage multi-service programs with budgets exceeding £2M.

• Experience in driving client satisfaction improvements and achieving >95% on-time delivery.

• Familiarity with tools and methodologies for resource optimization and delivery tracking.