Senior Technical Lead

Job Summary

Title：GRO WIC OPs TVC SupportKey Responsibilities:Manage Returns and Repairs:
Oversee the entire returns process, including inspection, condition assessment, and disposition (restocking, repair, recycling, or disposal).Optimize Reverse Logistics Processes:
Develop and implement efficient processes for returns, repairs, and recycling to minimize costs and improve turnaround times.Vendor Management:
Manage relationships with service vendors, including contract negotiations, performance management, and the launch of new capabilities.Data Analysis and Reporting:
Analyze performance data related to reverse logistics operations, identify areas for improvement, and develop strategies to optimize processes and improve customer satisfaction.Customer Experience:
Ensure a positive customer experience throughout the returns and repair process, addressing customer escalations and driving root cause analysis.Skills and Qualifications:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple projects and priorities in a fast-paced environment.Experience with reverse logistics operations and supply chain management.Knowledge of relevant systems and tools used in reverse logistics.Experience in vendor management and contract negotiation.Flexibility to work with cross-functional teams in EMEA, North America and APAC.Key Responsibilities:Manage Returns and Repairs:
Oversee the entire returns process, including inspection, condition assessment, and disposition (restocking, repair, recycling, or disposal).Optimize Reverse Logistics Processes:
Develop and implement efficient processes for returns, repairs, and recycling to minimize costs and improve turnaround times.Vendor Management:
Manage relationships with service vendors, including contract negotiations, performance management, and the launch of new capabilities.Data Analysis and Reporting:
Analyze performance data related to reverse logistics operations, identify areas for improvement, and develop strategies to optimize processes and improve customer satisfaction.Customer Experience:
Ensure a positive customer experience throughout the returns and repair process, addressing customer escalations and driving root cause analysis. ]Financial Reconciliation & Audit:
Own the end-to-end invoice validation and approval pipeline within GSP and SAP, resolving billing discrepancies and managing monthly budget registration.
NPI Readiness: Partner with global teams to coordinate spare parts, jigs, and pricing registration ahead of device launches.Skills and Qualifications:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple projects and priorities in a fast-paced environment.Experience with reverse logistics operations and supply chain management.Knowledge of relevant systems and tools used in reverse logistics.Experience in vendor management and contract negotiation.Flexibility to work with cross-functional teams in EMEA, North America and APAC.Hands-on experience with ERP and logistics platforms (specifically SAP, Ariba, and proprietary service management systems like GSP) is highly preferred.

Key Responsibilities

Title：GRO WIC OPs TVC SupportKey Responsibilities:Manage Returns and Repairs:
Oversee the entire returns process, including inspection, condition assessment, and disposition (restocking, repair, recycling, or disposal).Optimize Reverse Logistics Processes:
Develop and implement efficient processes for returns, repairs, and recycling to minimize costs and improve turnaround times.Vendor Management:
Manage relationships with service vendors, including contract negotiations, performance management, and the launch of new capabilities.Data Analysis and Reporting:
Analyze performance data related to reverse logistics operations, identify areas for improvement, and develop strategies to optimize processes and improve customer satisfaction.Customer Experience:
Ensure a positive customer experience throughout the returns and repair process, addressing customer escalations and driving root cause analysis.Skills and Qualifications:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple projects and priorities in a fast-paced environment.Experience with reverse logistics operations and supply chain management.Knowledge of relevant systems and tools used in reverse logistics.Experience in vendor management and contract negotiation.Flexibility to work with cross-functional teams in EMEA, North America and APAC.Key Responsibilities:Manage Returns and Repairs:
Oversee the entire returns process, including inspection, condition assessment, and disposition (restocking, repair, recycling, or disposal).Optimize Reverse Logistics Processes:
Develop and implement efficient processes for returns, repairs, and recycling to minimize costs and improve turnaround times.Vendor Management:
Manage relationships with service vendors, including contract negotiations, performance management, and the launch of new capabilities.Data Analysis and Reporting:
Analyze performance data related to reverse logistics operations, identify areas for improvement, and develop strategies to optimize processes and improve customer satisfaction.Customer Experience:
Ensure a positive customer experience throughout the returns and repair process, addressing customer escalations and driving root cause analysis. ]Financial Reconciliation & Audit:
Own the end-to-end invoice validation and approval pipeline within GSP and SAP, resolving billing discrepancies and managing monthly budget registration.
NPI Readiness: Partner with global teams to coordinate spare parts, jigs, and pricing registration ahead of device launches.Skills and Qualifications:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple projects and priorities in a fast-paced environment.Experience with reverse logistics operations and supply chain management.Knowledge of relevant systems and tools used in reverse logistics.Experience in vendor management and contract negotiation.Flexibility to work with cross-functional teams in EMEA, North America and APAC.Hands-on experience with ERP and logistics platforms (specifically SAP, Ariba, and proprietary service management systems like GSP) is highly preferred.

Skill Requirements

Other Requirements