Quality & Governance Coordinator

Salary: £32,000-£35000 FTE (depending on experience)

The Quality & Governance Coordinator will play a central role in supporting the effective operation of Harley House Supported Living's quality assurance, compliance and governance systems.

The postholder will coordinate and monitor the organisation-wide audit programme, ensuring audits are completed within required timescales, identifying gaps in compliance and supporting the analysis of audit findings using QCS and ViClarity.

The role will involve collecting, validating and analysing quality information to identify trends, themes, recurring concerns and areas requiring improvement. This information will support operational management, monthly quality meetings, quarterly governance reporting and independent quality assurance.

The postholder will also coordinate policy administration through QCS, support the communication of policies and key organisational documents, monitor complaints and associated deadlines, maintain quality improvement records and assist with ongoing CQC inspection readiness.

The overall purpose of the role is to ensure that quality information is accurate, accessible, meaningful and used to support continuous improvement across all Harley House services.

The postholder will work closely with the Operations Manager, Registered Manager and external Strategic Quality Lead while maintaining clear boundaries between quality coordination, operational management and independent assurance.

Audit Programme Coordination and Monitoring: Coordinate and monitor the organisation-wide audit schedule, maintaining accurate records in ViClarity, tracking completion and following up on outstanding or overdue audits.

QCS, ViClarity Administration, Data Analysis and Quality Reporting: Analyse audit and quality data to identify trends, recurring concerns, risks and areas for improvement, producing clear reports and dashboards to support service performance, CQC compliance and informed quality improvement decisions.

Monthly and Quarterly Quality Governance Reporting: Coordinate monthly and quarterly quality reporting, bringing together audit, workforce, safeguarding, complaints, incidents and PBS data to identify organisational trends, risks and improvement actions. Provide accurate, evidence-based information for governance meetings and senior management.

Complaints Monitoring and Oversight: Maintain and monitor the organisation's complaints and whistleblowing processes, ensuring matters are appropriately recorded, investigated and resolved within timescales. Analyse any trends and lessons learned to support continuous improvement and quality governance.

Continuous Improvement Plan and Action Tracking: Maintain and monitor the organisation's Continuous Improvement Plan and Risk Register, tracking actions, ownership, deadlines and evidence, escalating overdue items and reporting progress.

QCS Policy Management and Document Control: Coordinate and maintain organisational policies and procedures through QCS, ensuring timely reviews, and effective communication of updates across the organisation.

Policy of the Month and Quality Communications: Coordinate the Policy of the Month programme and wider quality communications, creating clear staff briefings and updates to promote understanding of key policies, regulatory changes, lessons learned and quality improvement priorities across the organisation.

Safeguarding, Incidents and Risk Monitoring: Support the monitoring and analysis of safeguarding and incident data, identifying trends, emerging risks and areas for organisational learning and improvement. Ensure appropriate actions are tracked and significant concerns are escalated promptly.

People's Experiences, Feedback and Outcomes: Collect and analyse feedback from people supported, families, stakeholders and employees. Identify themes, positive practice and areas for improvement.

CQC Inspection Readiness and Regulatory Compliance Support: Support CQC and regulatory readiness by maintaining accurate compliance evidence and trackers, identifying gaps, coordinating documentation and monitoring regulatory updates to ensure the organisation remains inspection-ready.

Support to Operational Managers and the External Strategic Quality Lead: Work collaboratively with operational managers and the external Strategic Quality Lead to coordinate quality monitoring, reporting and improvement activities. Ensure accurate information, effective follow-up and consistent quality assurance processes.

Data Protection, Record Keeping and Professional Standards: Maintain accurate and confidential quality records in line with UK GDPR and organisational policies, while demonstrating professional communication, continuous development and commitment to Harley House Supported Living's values.

Hours: 30 hours per week across four days (opportunity to work from home one day per week)

At Harley House Supported Living, our mission is to make a positive difference to people and their families by delivering personalised health and social care that helps people achieve the things they want out of life.

Our values are at the heart of everything we do:

• SAFE - Putting people first and protecting their rights.
• SOUND - Delivering high-quality, evidence-based care.
• SUPPORTIVE - Empowering people to achieve independence, choice and control.

You'll become part of a supportive organisation that values quality, continuous improvement and putting people first. You'll work closely with experienced leaders, develop your knowledge of quality and compliance, and play an important role in improving outcomes for the people we support.

If you're passionate about quality, compliance and making a real difference, we'd love to hear from you.

If you have any questions, or would like a copy of the full job description, please email hradmin@deesgroup.co.uk.