Technology Lead (Customer Lifecycle)

Competitive

Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value.

We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity.

Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk.

We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful change. We look for people who care about quality, security, long-term impact, and who want to shape the future of a relationship-led bank.

We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.

Check our Handelsbanken website for further information

As a relationship bank, Handelsbanken is known for its financial strength, sustainability values and high levels of customer satisfaction. This success rests on the strength of our customer relationships which enables us to continuously improve our product and service offering, and has ultimately led to Handelsbanken being ranked top for customer satisfaction (for 14 consecutive years) in the annual EPSI survey of UK Banks. A key element underpinning and enabling our relationship model are the key systems used to directly support both our customers and our colleagues as they support our customers.  

The bank is undertaking a set of multi-year IT modernisation and transformation activities alongside having a significant growth ambition and the Customer Lifecycle, incorporating the Bank’s Customer Relationship Management (CRM) capability, and therefore the workstream is critical to enabling the bank to achieve this.    

The Customer Lifecycle Technology Lead is a pivotal leadership role with bank wide visibility, combining a vision of strategic technology workstream platform leadership within the Customer Lifecycle workstream alongside establishing a Salesforce Engineering Community of Practice (CoP) which is set up for success in order to support its people and the development of their skills in close alignment with the wider UKT Engineering Practice.  

Key responsibilities 

• Providing technical vision and leadership for the bank’s CRM Salesforce platform, ensuring alignment with the bank’s overall architecture and strategy  
  Ownership of the strategic technical roadmap for the bank’s CRM platform, ensuring business priority is balanced with technical imperatives and long term development of the capability 
• Provide technical oversight and guidance across a hybrid eco-system 
• Lead the development and continuous improvement of the CRM platform aligned to business priorities, ensuring maximum value is delivered from the platform  
• Ensuring the bank’s standards, governance and controls are adhered to in relation to both the delivery of software and running of platforms 
• Support the translation of the bank’s strategic vision and priorities into clear, executable technology solutions  
• Provide workstream leadership in support of adoption of best practice and ways of working to ensure maximum effectiveness and efficiency exists within the workstream 
• Leadership of the Salesforce Engineering Community of Practice, ensuring alignment with the wider Engineering Practice to drive and ensure continuous improvement 
• Engage with senior business stakeholders, translating complex technical concepts into clear strategic direction for business and executive team audiences 
• Strong levels of engagement and relationships with stakeholders across other workstreams within the wider change portfolio   
• Provide technical insights and expertise in relation to industry wider best practice and unlocking the value within the CRM platform 
• Ensure the platform remains secure, performant, resilient, supportable with decisions grounded in strategic technical vision alongside any near term business needs 
• Coach and develop both direct reports and colleagues embedded within the workstream, fostering a culture focussed on continuous learning, collaboration, quality and accountability alongside the bank’s core values   
• Leadership of technical relationship with 3rd party vendors where the workstream consumes products or services (including where services are consumed from our Group parent)  

Contract: Permanent - Full Time

Pay frequency: Annual

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind. 

In addition, there is a flexible benefits package with the key highlights detailed below.