Bear Builder

Location: Westfield (White City)

Hours per week: 8 hours

Contract: Temporary

Overview

Sales Assistants (Bear Builders) are fun, genuine, and team-oriented individuals who contribute to store sales and Guest satisfaction goals by providing individual and groups of Guests a unique and memorable "WOW" experience. Providing this experience includes, but is not limited to, assisting with choosing, stuffing, dressing, naming, and purchasing their new furry friends, while maintaining store visual and housekeeping standards.

Accountabilities

• Provide a personalised, enjoyable and memorable experience for Guests of all ages
• Create a great First Impression in the store
• Greet all Guest that visit our store and welcome them to Build a Bear Workshop
• Explain the Build-A-Bear Workshop process to all guests that are visiting
• Engage Guests in conversation
• Assist Guests in choosing, stuffing, dressing, naming, and taking home (purchasing) a new furry friend
• Contribute to total store results by recommending items to maximise sales and enhance the Guest's experience
• Deliver an outstanding and magical Heart Ceremony that is specific to each individual Guest after they stuff their bear
• Ensure Guests are aware that we offer parties for all ages and all occasions
• Support our company party commitments by delivering a great party experience
• Knowledge of workshop sales goals, Guest satisfaction expectations, and promotional objectives
• Maintain visual and housekeeping standards to create the brand experience unique to Build-A-Bear Workshop
• Delivery handling and general sales floor and back-office housekeeping
• Follow all company policies and procedures
• All other tasks as may be assigned by store management

Job Requirements

• Is out-going, ambitious and success oriented
• Exceptional communication and selling skills
• Models personal and professional integrity
• Is flexible and adaptable in a fast-paced work environment
• Enjoys a high energy environment and demonstrates an appreciation for children of all ages

Further Information

** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

***You must be able to prove that you have current right to work in the UK; it is not usual practice for Hamleys to sponsor oversea candidates to work in the UK.