Technical Support Officer

An opportunity has arisen to join the Guildford Borough Council Housing team as a Technical Support Officer. This role is a blend of administrative support to our planned works and compliance teams, and customer service support for residents across the Guildford borough, to ensure all our tenants live in safe and comfortable homes. This is a fast-paced environment with a lot of departmental changes on the way, so we are looking for adaptable candidates who are keen to take on a role that will change from day to day.

Job Profile

What we want from you:

• Experience working in housing administration, or significant administrative experience in a similar field
• Experience with our digital housing system Orchard or evidence you have been able to learn similar administrative systems with ease in the past
• Compassionate customer service skills - our tenants trust us to listen to their concerns and respond accordingly
• Attention to detail - the works orders we raise and the invoices we process require a keen eye and have little room for error
• The ability to travel to our Guildford Millmead office 5 days a week, with the possibility of working hybrid after a probationary period
• A positive attitude and willingness to cover different responsibilities when required

Role benefits

• The possibility to work hybrid (office/home) after a probationary period
• Flexible working hours - our standard hours are 08:30 to 17:00 with a 1h lunch, but extra hours can be logged and used at a later time
• Making a positive impact at a time when Guildford Borough Council is changing in significant ways
• Joining a supportive team which is committed to maintaining a professional standard
• Opportunity to connect with multiple teams within Housing and grow in your role

For an informal discussion on the role and its requirements, please contact Annabel Mizen (Business Support Manager) on 01483 444667. This job does not require a driver's license or any specialist certificates to apply.

'From April 2027, Guildford Borough Council and Waverley Borough Council will become part of the new West Surrey unitary council, as part of a major local government reorganisation across Surrey. This change will see the current twelve councils replaced by two new authorities: East Surrey and West Surrey. West Surrey will cover the areas currently served by Guildford, Waverley, Runnymede, Spelthorne, Surrey Heath and Woking.

As we move toward this transition, we remain focused on delivering high‑quality, value‑for‑money services and staying true to our shared values: Collaboration, Wellbeing, Trusted, Value for Money and Professionalism.

Joining us at this point in our journey offers a unique opportunity. You will gain valuable experience, benefit from extensive training and development, and play an active role in one of the most significant local government transformations in the past 50 years. You'll be part of a collaborative, supportive organisation where your ideas and contributions will directly help shape the future of public services across West Surrey.

Together, we will ensure a smooth transition and continue to provide excellent services for residents now and into the future.

If you're looking for a role where you can grow, make an impact and be part of meaningful change, we'd love to hear from you.'