Guerlain Account Manager

Role: Account Manager

Location: HBeauty Silverburn, Glasgow

Hours: Full-time, 37.5hrs

A Guerlain Account Manager, is a brand ambassador, an expert in make-up, skincare & fragrance. Through your engaging style, you'll actively drive & increase your business, encouraging all Beauty Consultants to achieve sales targets.

As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers and employees. Reporting to your Line Manager, you will plan and manage the achievement of sales objectives, the excellence of our customer service and ensure the implementation of the strategy set by the Management. You ensure the management and development of your employees and put the customer relationship and experience at the heart of all your actions.

• Develop a unique customer experience and impeccable service by being an example for your teams.
• Apply and enforce the Guerlain unique sales method.
• Ensure the recruitment, development, and retention of customers.
• Monitor and manage all retail performance KPI's (qualitative & quantitative)
• To guarantee the quality of service on the floor, customer relationship management, disputes, and complaints, with speed and efficiency.

• Implementing Guerlain's commercial policy and ensuring that the objectives set are met:
• Being a stakeholder in the construction and achievement of objectives and P&L (respect of budgets and commitments).
• Analyze and share KPI's of the business, manage reporting.
• Be a driving force in the development of action plans, challenges, and partnerships according to priorities, results, and activity.

• Participate in the recruitment, training, and integration of your new employees in accordance with Guerlain's values.
• Ensure a climate of trust in the team through close monitoring and management: briefings and team meetings by instilling positive energy and creating well-being.
• Define individual/team objectives, evaluate performance, identify training needs (challenge comfort zones, be demanding).
• Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills (federating, motivating, celebrating victories).
• Ensure the application and respect of procedures and operating rules within the point of sale (cash desk, point of sale management, merchandising, stock, etc.).
• Manage disciplinary measures in collaboration with HR.

Supervise the administrative management of the team (schedules, payroll, bonuses, training, interim, lunching vouchers, uniforms, etc).

• Supervise maintenance: cleaning, linen, supplies, various suppliers...
• Be responsible for risk management (physical security, cash management, inventories).

• Ensuring that the image of the Counter is respected (merchandising, cleanliness, organization and grooming of the team)

Constantly seeking opportunities to develop & grow your business through events &; gain new sales.

Organised; Manage paperwork, Team Members, Department & Area Managers & meet the clients’ needs

Willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.

Self-confident, you will be able to approach & engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate make-up application knowledge, & through excellent communication skills, be able to identify key items that would suit the customers’ needs.

Immaculately groomed & presented