Electric Vehicle Health Check Advisor in Worthing

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover

Electric Vehicle Health Check Advisor - BMW Worthing

Time to switch up a gear? Be part of something better.

We're looking for an Electric Vehicle Health Check Advisor to join our Aftersales Team.

• Contact customers to discuss Electric Vehicle Health Check results, explain recommendations, provide pricing, and arrange repair bookings
• Help customers make informed decisions regarding recommended maintenance and repair work
• Liaise with Workshop Control, Technicians, and Service Advisors to communicate customer decisions and progress Vehicle Health Check opportunities
• Monitor and coordinate Vehicle Health Check upsell activity, ensuring timely customer follow-up
• Act as the main point of contact for customers regarding additional work identified during vehicle inspections
• Support the transition of Sales customers into Aftersales, explaining warranty coverage, courtesy vehicles, collection procedures, and roadside assistance services
• Maintain accurate customer and repair records using dealership systems
• Deliver outstanding customer service that promotes loyalty, retention, and aftersales growth

This role is key to connecting our customers with our workshop and service teams. You'll review Electric Vehicle Health Check results, discuss recommended repairs and maintenance, coordinate customer authorisations, and support customers throughout their ownership journey.

You'll play an important role in delivering exceptional customer service, improving workshop efficiency, and maximising Vehicle Health Check opportunities.

Don't worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.