Vehicle Damage Assessor

Greenhous is looking for an experienced and customer-focused Vehicle Damage Assessor (VDA) to join our busy Bodyshop at High Ercall. This is an exciting opportunity for someone with excellent technical knowledge, strong estimating skills, and a passion for delivering outstanding customer service.

As a Vehicle Damage Assessor, you will play a vital role in ensuring damaged vehicles are assessed accurately, repairs are planned efficiently, and customers receive a first-class experience from start to finish.

Hours: Monday to Friday, 8.00am to 4.30pm with 30 minutes for lunch (unpaid) i.e. 40 hours per week.

Salary: Dependent on experience (will be discussed at interview stage).

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities

• Collate estimates on body repairs to accident-damaged vehicles using the Audatex computerised estimating system.

• Calculate the time required to complete all necessary repairs and authorise additional work where required, keeping the Bodyshop informed throughout the repair process.

• Accurately assess vehicle damage and produce detailed repair estimates.

• Identify required repairs and replacement parts using strong mechanical and technical knowledge.

• Ensure all repairs meet NVQ standards and Greenhous quality expectations.

• Build and maintain excellent relationships with customers while identifying opportunities to maximise sales.

• Liaise professionally with customers, insurance companies, engineers, and workshop teams.

• Manage customer vehicle handovers efficiently and accurately.

• Upsell additional products and services where appropriate to enhance the customer experience.

• Maintain exceptional attention to detail across all vehicle assessments and documentation.

Ideally, we are looking for

• Previous experience as a Vehicle Damage Assessor, Estimator, or in a similar Bodyshop role.

• Experience using the Audatex estimating system.

• Excellent knowledge of vehicle body repair methods and estimating processes.

• Strong mechanical understanding and the ability to identify repair requirements accurately.

• Outstanding communication and customer service skills.

• Excellent organisational skills with the ability to prioritise a busy workload.

• A high level of accuracy and attention to detail.

• A proactive approach with the ability to work both independently and as part of a team.

• A full UK driving licence.

In return we'll offer

As a permanent employee, you will be entitled to:

• 30 Days Holiday Including 8 Bank Holidays

• Company Sick Pay That Increases With Length Of Service

• Pension With Greenhous Contribution

• Career Development Opportunities

• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops

• Qualified Mental Health First Aiders

• Free Will Writing Service

• Free Mortgage Advice Service

• Free Eye Tests For VDU Users

• Free Flu jabs if you are ineligible through the NHS

• On-Site Parking (Site Specific)

• Cycle To Work Scheme

• EAP - Employee Assistance Program

Who we are

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years' experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world's leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.

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