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Are you looking to leverage your knowledge and experience with risk management and client engagement while gaining detailed insights into some of the most substantial regulatory change facing our firm, our clients and our industry in years? The Client Experience Operations is seeking a professional to optimize how the firm identifies, engages and influences its clients through regulatory change, while developing the best practices and infrastructure to effectively manage through future periods of significant change.
The Client Experience Operations team serves as a single point of contact for clients of the firm across the Global Markets business and all regions. The team oversees the strategy and execution of our front to back client experience, partnering with our clients and internal teams to deliver outstanding operational service. A new group within Client Experience Operations, the "Client Regulatory Outreach" team has placed the client at the forefront of industry change, while working across divisions and regions to develop and execute a strategy for engaging with our clients while they navigate the increasingly complex landscape of regulatory change. We work closely with Technology, Legal, Credit Risk, Compliance, and Business Leadership.
• Help the firm navigate through regulatory & business driven change by partnering with a number of divisions including Global Markets, Legal, Compliance and Operations to develop the most effective strategy to help clients navigate the demands of new regulations
• Face off to senior stakeholders across the firm and engage with external vendors as you develop and drive each regulation's outreach strategy
• Develop a comprehensive understanding of new regulations and articulate how they affect the industry in a way that resonates with our clients
• Leverage data analytics to gain insight into clients in order optimize our engagement strategies
• Contribute your ideas and propose new solutions while partnering with Technology to develop the infrastructure to effectively manage through future engagements
• Leverage your risk management mind-set to ensure that the processes implemented to engage with clients and solicit data are operationally robust
• Help grow the Client Regulatory Outreach team as it evolves as a broader service for the division and the firm
• Bachelor's degree with a minimum of 2.5 years of relevant experience
• Self-motivated and proactive team player, who takes ownership and accountability of projects, has strong organizational skills and the ability to effectively manage competing priorities under tight regulatory deadlines
• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail to help influence decisions and outcomes grounded in data
• Strong communication skills with the ability to develop relationships and engage senior stakeholders across divisions to communicate clearly and concisely at a time of considerable change
• Previous experience in the Financial Services industry dealing with regulatory change and/or client engagement
• Previous experience and/or coursework in data-driven analysis and strategic thinking
• Face off to senior stakeholders across the firm and engage with external vendors as you develop and drive each regulation's outreach strategy
• Leverage data analytics to gain insight into clients in order optimize our engagement strategies
• Contribute your ideas and propose new solutions while partnering with Technology to develop the infrastructure to effectively manage through future engagements
• Leverage your risk management mind-set to ensure that the processes implemented to engage with clients and solicit data are operationally robust
or browse Mid-level·Banking & Fintech·Banking
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