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Solution Engineer

On-site in Birmingham·Added today (last checked 4 Nov)

Gateley

33 open roles

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Our summary

Work mode: On-site, Birmingham
Contract: Permanent

Skills

Nice to have

Requirements

What we're looking for

Strong experience designing, developing, deploying and supporting technology solutions.
Commercial experience with software development using Python, Microsoft .NET or similar technologies.
Experience building and maintaining APIs, integrations or data-driven services.
Experience developing, configuring or supporting AI, automation or digital solutions.
Good understanding of Generative AI technologies, Large Language Models and their practical business uses.
Experience with Microsoft Azure or other cloud platforms.
Experience with Microsoft Power Platform, Copilot Studio, Azure OpenAI, OpenAI API, Claude API or similar technologies.
Experience working with relational databases such as Microsoft SQL Server.
Strong understanding of REST APIs, authentication and secure application design.
Experience supporting production systems, including monitoring, troubleshooting and issue resolution.
Good understanding of software development lifecycles, testing, deployment and documentation.
Experience working with version control, CI/CD pipelines or modern DevOps practices.
Ability to produce clear technical documentation, support information and implementation notes.
Strong analytical and problem-solving skills.
Ability to work effectively with business stakeholders, technical colleagues and suppliers.
Ability to manage competing priorities and deliver to agreed timescales.
Ability to explain technical issues clearly to both technical and non-technical audiences.
Willingness to share knowledge and work collaboratively with other technical colleagues.
Practical and delivery-focused, with strong ownership, accountability and attention to detail.
Curious about emerging technology, flexible, adaptable and willing to learn new skills.
Collaborative, positive and able to balance innovation with governance, security and supportability.

Nice to have

Experience within legal or professional services environments would be advantageous.
Experience with FastAPI, SQLAlchemy, Redis, Dash or similar frameworks and tools would be advantageous.
Exposure to prompt engineering, retrieval-augmented generation, agentic solutions, vector databases or LLM optimisation techniques would be advantageous.
Understanding of AI safety, data privacy, governance and responsible AI considerations would be advantageous.
Experience with background workers, queues, asynchronous processing, Docker containers, monitoring or Infrastructure-as-Code would be advantageous.

The role

The role

You will work closely with the Head of Technology Innovation, Technology Innovation & Engineering Lead, Technical Solution Architect, Solution Engineering colleagues, IT teams, suppliers and business stakeholders to develop, configure, integrate and support secure, scalable and supportable technology solutions.

The role will primarily support enterprise applications, integrations, reporting and data solutions, workflows and bespoke applications, while also contributing to AI, automation and wider Technology Innovation & Delivery initiatives where required.

This is a hands-on engineering role covering the full solution lifecycle, including understanding requirements, development and configuration, testing, deployment, documentation, support and continuous improvement.

What you'll do

The Solution Engineer will be responsible for:

Developing, configuring, testing, deploying and supporting business applications and technology solutions.
Building and maintaining integrations, APIs and data exchange processes between enterprise systems, third-party platforms and cloud services.
Supporting bespoke and legacy applications, including solutions developed using Microsoft .NET and related technologies.
Developing and supporting reporting, data and insight solutions, including Power BI and associated data refresh processes.
Designing and maintaining workflows and automation using Power Platform and other appropriate tools.
Investigating, troubleshooting and resolving application, integration, reporting, data and workflow issues.
Translating agreed business requirements and technical designs into working, maintainable solutions.
Working within architectural direction and established security, privacy, operational and engineering standards.
Producing and maintaining technical documentation, support procedures, configuration records and implementation notes.
Supporting testing, release, deployment, monitoring and operational handover.
Working with suppliers and internal teams to troubleshoot issues and deliver changes.
Analysing existing applications and processes and recommending practical improvements.
Contributing to application upgrades, platform improvements, technical debt reduction and modernisation activity.
Supporting AI, automation and innovation initiatives where development, integration, data or application expertise is required.
Contributing to proofs of concept and pilots, and helping transition successful solutions into supported services.
Using version control, CI/CD and other agreed software development practices.
Ensuring knowledge is documented and transferred to reduce dependency on individuals.
Supporting incidents and restoration of business-critical services where required.
Providing flexible support across adjacent Technology Innovation & Delivery activities when priorities require it.
Keeping up to date with developments in enterprise applications, integration, data, automation, AI and modern software engineering.
Complying with company policies and procedures.

The above description is not an exhaustive list due to the nature of the role. Therefore, the job holder may be required from time to time to carry out other ad hoc tasks as requested.

The team

Gateley Plc has a dynamic and collaborative IT department. We are growing our team across IT Service, Infrastructure, Architecture, Security, Change Management, Technology Innovation & Delivery and other specialist technology functions.

Our Technology Innovation & Delivery team is responsible for innovation, AI, automation, enterprise applications, integrations, solution delivery and technology adoption across the business. The team works closely with colleagues throughout Gateley to identify opportunities, improve processes, implement solutions and maximise value from technology investments.

The Solution Engineer plays an important role within the team, providing hands-on engineering support across a broad range of technology solutions. The role helps ensure that ideas and agreed designs are turned into secure, useful and supportable solutions that deliver practical value to the business.

The person

This opportunity would suit a practical technology professional with experience in software engineering, enterprise applications, integrations, reporting, data, automation or digital solution delivery. The successful candidate will be comfortable working across a broad technology stack, delivering and supporting solutions within agreed technical direction and working collaboratively with others across the team.