Reception Manager

On-site in London·Full-time·Added yesterday (last checked 28 Oct)

Fuller's

240 open roles

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Our summary

Work mode: On-site, London
Contract: Full-time
Closing date: Apply by Thursday 26 November

Skills

The role

We're looking for an exceptional Reception Manager to take ownership of the heartbeat of our hotel. This is more than a front desk role, it's an opportunity to lead a key department, shape the guest journey, and drive standards every single day. If you're passionate about hospitality, thrive on taking initiative, and are constantly looking for ways to make great experiences even better, we'd love to hear from you.

What you'll do

Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
Lead and support the reception team,
Handle check-ins, reservations and guest interactions alongside the team.
Take pride in training and mentoring new staff members.
Utilise IT systems effectively to manage reservations and guest information.
Work collaboratively with the team to create a welcoming atmosphere for guests.

What we can offer you

An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
Discounted hotel stays at hotels in the Fuller's Family
Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
Full induction and training
The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.

About Fuller's

Fuller's is a pub company operating in the hospitality sector, with vacancies spanning pub roles such as bar and waiting staff, kitchen positions, chefs, housekeeping and management.

Open roles advertised through its careers channel include Deputy Manager, Assistant Manager, Sous Chef, Chef de Partie, Commis Chef, Kitchen Assistant, Housekeeping Staff and Sales & Events Manager.

Industry: Pubs

In their own words

About the company & team

Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? - define the essence of who we are.

Located in-between Southwark station and Blackfriars Bridge, The Mad Hatter Hotel attracts a mixed crowd of business and tourist travellers. There are 30 bedrooms, plus a busy downstairs pub serving fresh food and real ales.

All open roles at Fuller's