Assistant Manager

Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? - define the essence of who we are.

• Independently open and close the pub, ensuring all procedures and standards are followed.
• Lead, motivate and support the team, ensuring everyone understands their responsibilities and delivers excellent customer service.
• Confidently handle customer complaints and challenging situations, finding appropriate resolutions.
• Proactively organise and manage shifts, ensuring smooth and efficient service.
• Maintain high standards of cleanliness, food safety, health & safety and Fuller's brand standards.
• Take ownership of daily, weekly and monthly Health & Safety checks, ensuring they are completed accurately and any issues are followed up.
• Ensure the team understands Health & Safety procedures and knows how to deal with emergencies, accidents, incidents and potential hazards.
• Ensure fire safety procedures are followed and the team knows what to do in the event of an emergency or evacuation.
• Monitor stock levels, ordering, wastage and costs, ensuring the pub operates efficiently and profitably.
• Support recruitment, training, development and performance management of team members.
• Drive sales, upselling and commercial performance while delivering an excellent guest experience.
• Communicate effectively with the management team and ensure clear handovers between shifts.
• Lead by example, show initiative and take ownership of the overall running of the pub.
• Contribute to creating a safe and enjoyable atmosphere for both guests and the team

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller's Family
• Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.