Sales Assistant

• Competitive pay that reflects what you bring 
• Staff discount across the full Frasers Group family of brands 
• Real progression, we grow fast, and so can you 
• A premium environment designed to inspire (yours and the customers) 
• Training and development to sharpen your craft and grow your career 

Our principles shape every shift, every conversation, every decision: 

• Own it and back yourself - Own the basics, own your role and own the result
• Think without limits – Think, think fast, think fearlessly
• Be relevant - Relevant to our people, our partners and the planet

Please note, interest in these roles is high, so we may close the vacancy early - get your application in soon to avoid missing out. 

Apply now and join a winning team at Flannels, one of the largest luxury retailers in the UK.

The Role: Sales Assistant 

This isn't your average shop floor job. As a Sales Assistant at Flannels, you're the face of luxury retail: the first impression, the trusted stylist, the reason customers come back. You'll create moments that feel personal, polished, and effortlessly premium, from the second the doors open. 

• Welcome every customer like they're walking into somewhere special, because they are. 
• Ask the right questions, listen properly, and style with intent. 
• Stay sharp on collections, brands, and trends so your recommendations land. 
• Bring promotions, loyalty perks, and the little extras to life. 
• Handle transactions with accuracy and confidence. 
• Keep the shop floor looking flawless. Presentation is non-negotiable. 
• Get the store trade-ready every morning through replenishment and prep. 
• Spot the opportunity for an add-on or a smarter alternative, naturally. 
• Deliver service that's consistent, considered, and unmistakably Flannels. 
• Follow our policies and procedures. They're what keep the standard high. 

• Confidence, energy, and a drive to deliver. 
• Strong communication and people skills. You connect easily. 
• A genuine passion for customer service done well. 
• A team-first mindset and a love for fast-paced retail. 
• Reliability, flexibility, and a willingness to roll with change. 
• A real interest in designer and contemporary fashion.