Host/ess

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role

We're seeking a warm, professional, and engaging Host/Hostess to join the team at Wild Carrot Restaurant. As the first and last point of contact for our guests, you will play a vital role in creating memorable dining experiences through exceptional hospitality and attention to detail.

You will be responsible for welcoming guests, managing reservations, coordinating seating plans, and ensuring every guest receives a genuine and personalised experience. This role is ideal for someone who is passionate about hospitality, enjoys building connections with guests, and thrives in a luxury restaurant environment.

What you will do

• Welcome guests to Wild Carrot Restaurant with a warm and professional approach
• Manage restaurant reservations and guest enquiries efficiently and accurately
• Coordinate seating arrangements to maximise both guest experience and operational efficiency
• Build rapport with guests and recognise returning visitors to create personalised experiences
• Work closely with the Restaurant Management and service teams to ensure smooth service flow
• Handle guest requests, special occasions, and dining preferences with attention to detail
• Maintain a thorough knowledge of menus, restaurant offerings, and hotel experiences
• Manage waiting lists professionally and communicate accurate wait times to guests
• Support service teams during busy periods to ensure exceptional guest satisfaction
• Ensure the reception and entrance areas remain welcoming, organised, and reflective of the restaurant's standards

What You'll Bring

• Previous experience in a restaurant, hotel, or customer-facing hospitality role is preferred
• A passion for delivering outstanding guest experiences
• Excellent communication and interpersonal skills
• A confident, friendly, and professional manner
• Strong organisational skills and attention to detail
• The ability to remain calm and professional in a busy environment
• Experience using reservation systems would be advantageous
• A proactive approach with a genuine desire to exceed guest expectations
• A collaborative mindset and ability to work effectively as part of a team
• Flexibility to work evenings, weekends, and holidays as required

Benefits

• Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
• Employee travel programme
• BUPA Dental Health Care
• Excellent Training and Career Development opportunities
• 28 days holiday per annum including bank holidays (increasing based on length of service)
• Group Personal Pension Plan upon completion of three months' service
• Opportunities to build a successful career with global potential
• Access to Wagestream - a salary advance benefit
• WeCare Employee Wellbeing Platform
• Uniform and free meals on duty