Account Director, Group Business Development

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Account Director, Group Business Development

Four Seasons is seeking a results-driven Account Director, Group Business Development to identify, develop and convert new group business opportunities across key European markets. Based at our London Corporate Office, you will play a critical role in expanding Four Seasons' global group sales footprint by building new client relationships, creating high-value prospect pipelines, and generating qualified leads and revenue opportunities for our worldwide portfolio.

This role is ideal for a proactive business development professional who thrives on prospecting, opening doors, building relationships, and turning opportunities into measurable business results.

What You'll Be Doing:

• Identify, qualify and develop new group business opportunities across Europe for the global Four Seasons portfolio.
• Build and manage a strategic pipeline of prospective clients, focusing on high-potential organizations, sectors and buyer segments.
• Conduct proactive outreach, discovery meetings and presentations to generate demand and uncover new business opportunities.
• Lead hotel prospecting initiatives across EMEA, coordinating participating hotels, client targets, communications and follow-up activities.
• Partner with hotels throughout the sales cycle, supporting qualification, proposals, site inspections, negotiations and conversions.
• Generate qualified leads and definite bookings that contribute to room-night and revenue goals.
• Develop emerging accounts and execute seamless handovers to Account Directors once strategic growth criteria are achieved.
• Represent Four Seasons at industry events, trade shows, customer programs and sales missions.
• Maintain accurate CRM records, sales activity reporting, pipeline forecasts and market intelligence.
  

What You Bring:

• 5+ years of sales or business development experience, ideally within luxury hospitality, group sales, meetings and events, or a related sector.
• A proven track record of building prospect pipelines, generating new business and exceeding revenue or conversion targets.
• Strong understanding of the European group sales, meetings and events landscape.
• Excellent prospecting, consultative selling, negotiation and relationship-building skills.
• Strong commercial acumen with the ability to identify, prioritize and convert high-value opportunities.
• Highly organized with exceptional pipeline management, forecasting and follow-through capabilities.
• Experience working across multiple properties, regions or global organizations is highly desirable.
• Proficiency with Salesforce, LinkedIn, Microsoft Office and sales intelligence platforms.
• Strong communication and presentation skills, with the confidence to engage senior decision-makers and industry partners.
• Fluency in English; additional European language capabilities are an advantage.
• Willingness to travel regularly throughout Europe and occasionally internationally.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office, London located at Eagle House, 108-110 Jermyn Street, SW1Y 6EE, London, United Kingdom #LI-Hybrid