Transactional Finance Team Leader - London, UK

About Flight Centre Travel Group

Flight Centre Travel Group is one of the world's largest travel companies with over 12,000 employees globally - who we call 'Flighties'. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we're a great place to work, we have the proof to back it up. Over the past 12 years we've been voted a 'Great Place to Work' including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family.

Role Summary

Transactional Finance partners with a third-party provider to deliver a scalable, high-quality finance function that leverages external expertise and resources while maintaining robust internal governance. While day-to-day transactional processing is performed offshore, the UK-based team retains full ownership and accountability for all transactional processes, controls, and balance sheet integrity.

The UK team serves as the strategic liaison between offshore operations and internal stakeholders, providing first-line support for front-end businesses and consultants while ensuring operational excellence across all finance touchpoints.

As Team Leader, you will directly manage UK-based team member who provide first-line support to front-end businesses and consultants, while maintaining oversight of offshore processing teams. You will drive operational excellence, ensure robust governance, and foster a culture of continuous improvement across all finance touchpoints.

The role encompasses leadership across multiple towers, including Accounts Receivable, Accounts Payable, Banking, Statements, Leisure Finance Support, and Invoicing, with specific focus on the Leisure Finance operations within the UK market.

What You'll Do

• Lead, develop, and manage the UK-based Transactional Finance team of Leisure, setting clear objectives and performance standards
• Own the relationship with third-party offshore providers, ensuring SLA compliance and service quality
• Maintain ultimate accountability for all transactional controls, reconciliations, and financial accuracy
• Drive process optimization and automation initiatives to enhance efficiency and reduce risk
• Serve as an escalation point for complex issues, stakeholder concerns, and audit queries
• Ensure seamless month-end and year-end close processes across all transactional streams
• Collaborate with senior leadership to align Leisure operations with strategic objectives
• Champion change management and lead implementation of system upgrades and process transformations

What We're Looking For

• 3-5 years in transactional finance operations (AP, AR, Banking, Reconciliations)
• Experience managing offshore/outsourced service providers
• Track record of process improvement and operational efficiency
• Advanced Excel (VLOOKUP, pivot tables, complex formulas)
• Reporting and analytics tools (Power BI, etc)
• Strong knowledge of accounting principles and internal controls
• Familiarity with automation tools and digital transformation
• Proven leadership ability to coach, develop, and motivate teams
• Excellent communication verbal and written skills across all levels
• Strategic problem-solving with strong analytical capabilities
• Ability to influence and build effective relationships
• Attention to detail and high accuracy focus
• Proactive self-starter with solutions-oriented mindset
• Collaborative team player with strong commercial awareness
• Continuous learner committed to professional development
• Customer service focused with strong work ethic
• Experience in travel, leisure, or retail industries preferred

What's in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group's global presence, spanning 30+ brands in over 20 countries, you'll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk. #LI-CS2#LI-Hybrid