Spa Receptionist

On-site in London·Full-time·Added 14 days ago (last checked 1 Oct)

Firmdale Hotels

49 open roles

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Overview

Job details

£29,600 a year
Gross, as stated in the ad.
About £2,070 a month after tax.
Full-time
Per the ad.
Apply by Wednesday 28 October
The date the employer’s listing closes.

Benefits

Cycle to work and season ticket loan
Commuter benefits named in the ad.

Skills

The role

Join the vibrant Soholistic team at Firmdale Hotels and become a crucial part of our renowned Spa Receptionist team. As a Spa Receptionist, you will embody our commitment to exceptional service, working closely with the Spa Manager to ensure our guests experience the epitome of relaxation and luxury across all eight of our prestigious London properties.

As a Spa Receptionist, you will be at the forefront of delivering outstanding service, managing spa reservations, and curating memorable experiences for our guests. Your warm demeanour, excellent communication skills, and impeccable presentation will set the tone for their spa journey, ensuring every moment is tailored to their needs.

Responsibilities

Coordinate spa reservations across all eight London properties, ensuring seamless scheduling and personalized experiences.
Develop comprehensive knowledge of our spa packages and treatments to expertly advise guests on their options.
Cultivate strong relationships with guests, fostering loyalty and building a loyal client base.
Maintain the smooth operation of the spa and gym facilities on a daily basis, upholding our high standards of cleanliness and organisation.
Meet and exceed sales targets set by the Spa Manager, promoting products and services to enhance guest experiences.
Provide a warm and inspiring welcome to all guests, creating a positive first impression.
Collaborate closely with Spa Therapists to ensure guest expectations are consistently exceeded.
Take ownership of spa reception duties, including opening and closing procedures, payment processing, and administration tasks.
Uphold immaculate standards in all facilities, ensuring supplies are stocked and amenities are readily available.

What you Need

Passion for delivering exceptional customer service and exceeding guest expectations.
Extensive knowledge of a variety of spa treatments and products.
Outstanding communication skills, both verbal and written.
Exceptional time management and attention to detail.
Strong team player with resilience and a drive for excellence.
Ability to handle high-profile clients with professionalism and discretion.
Previous experience as a Spa Receptionist in a 5-star hotel or luxury spa is advantageous.
Commitment to maintaining a high standard of personal presentation.

What We Offer

Competitive annual salary of £ 29,600.00 plus service charge.
Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
Discounted cinema tickets, gym membership, travel, retailers and restaurants
Complimentary meals on shift
Referral bonus scheme for recommending top talent
Flexible scheduling without split shifts
Dry cleaning service for work attire and discounted personal dry cleaning
Enhanced holiday allowance based on length of service
Season ticket loan for convenient commuting
Ongoing training, professional development, and fully funded English lessons
Regular social events, team activities, and fitness sessions
Benefits like cycle to work scheme and annual long service awards
One allocated paid day per year for volunteering work
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Proud winners of The Times Best Places to Work for both 2024 and 2025
The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
Manager of the Year - Helle Jensen - Cateys 2024
Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025
Dorset Square Hotel - AA Breakfast Award 2025
Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024
Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024
Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
Whitby Hotel, Crosby Street and Warren Street - Michelin keys
Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence,

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.