Accounts Receivable Analyst

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

The Assistant Manager owns a customer portfolio across accounts receivable and credit management for a global entertainment and consumer products client. The role combines hands-on credit assessment and deduction resolution with day-to-day direction of a small team of associates.

• Assess customer credit limits and approve within delegated authority, referring anything above that limit with a documented recommendation
• Carry out detailed assessments of high-risk and strategic customer accounts
• Lead periodic credit reviews of the existing portfolio and record the outcome and rationale
• Monitor credit exposure and risk concentration, escalating breaches promptly
• Own the credit hold queue, deciding release and documenting the basis for each decision
• Validate deductions and chargebacks against contracts, purchase orders, invoices, pricing agreements and credit terms
• Drive resolution with customers and internal stakeholders, prioritising high-value and aged items
• Prepare credit memos and write-off recommendations within authorisation limits
• Own SLA and KPI performance for the portfolio, with root cause analysis and a documented corrective action on any miss
• Allocate workload across the team and monitor daily productivity
• Act as first-level escalation for associates and for routine client queries
• Deliver process training, identify training needs and evaluate performance after training
• Run performance reviews and regular coaching sessions
• Keep SOPs current as the process changes, and identify improvement and automation opportunities

Qualifications and experience we consider to be essential for the role:

As part of a leading global Data and AI company, you can look forward to:

Role Title: Accounts Receivable Analyst

BU/Segment: Diversified Industries

Location: Remote - Must be based in the United Kingdom (Occasional travel to client sites and to EXL offices)

Employment Type: Permanent