Digital Assistant

Digital Assistant

Everyman is a leading cinema and entertainment brand, redefining the premium theatrical experience. Operating 49 venues and 171 screens nationwide, we combine exceptional film programming with elevated hospitality to create memorable experiences for our guests.

Our success is built on a number of distinctive strengths:

· Expert film curation spanning mainstream and independent releases, cult classics, documentaries, live theatre and music screenings.

· High-quality, trend-led food and drink, prepared in-house and served directly to seat.

· Beautifully designed spaces that are desirable social destinations within their local communities.

· Passionate, motivated and empathetic teams who are committed to creating unforgettable guest experiences.

This detail orientated role will be instrumental in supporting both the Senior Digital Managers and their teams to deliver the web, app and CRM functionality efficiently and effectively.

As Digital Assistant you'll be populating and updating film content, events, seasons and venue pages on our website and App. In addition, working with our CMS to help build, proof, schedule email campaigns and monitor performance.

The Role

· You'll be responsible for monitoring web/App functionality, flagging issues to web developers and the Senior Digital Marketing Manager.

· Build and maintain a strong and credible working relationship with agency partners.

· Assist with audience segmentation and customer list creation.

· Track and report on CRM metrics including open rates, click rates, conversions and unsubscribe rates.

· Support the Senior CRM manager with the analysis of customer behaviour, engagement and retention.

· Assist with customer lifecycle journeys, including welcome, re-engagement and retention campaigns.

· Maintain campaign assets, templates and CRM processes.

· Support testing of new CRM functionality and automations.

About You

We're looking for someone who is highly analytical and detail focused who is comfortable managing complex datasets.

Ideally, you'll have:

· Experience working in a digital role within the hospitality or entertainment industry and have a genuine passion for film and cinema culture.

· Experience using a CMS, CRM, or email marketing platform.

· Managed the digital aspect of company-wide projects

· Analytical mindset with a curiosity in customer behaviour

· Proficient in Microsoft Excel and Microsoft Office

· Knowledge of customer segmentation and lifecycle marketing

· An understanding of GDPR and compliance regulations

· Basic HTML knowledge

This is a hybrid-role, with 3 days office (subject to the needs of the business)

Why Everyman?

This is an exciting opportunity to shape how Everyman partners with the film industry and play a key role in delivering the UK's most exciting cinematic events.

You'll have the autonomy to build meaningful industry relationships, influence commercial strategy and deliver exceptional experiences that continue to strengthen Everyman's reputation as one of the UK's most distinctive cinema brands.
Reward & Benefits·

Competitive salary and bonus scheme.

· Unlimited complimentary cinema tickets for you and your guests.

· 50% discount on Everyman food and drink.

· Stream membership, giving you access to your earned wages when you need them.

· 24/7/365 Employee Assistance Programme.

· Financial, legal, family, health and wellbeing tools and resources.

· Retail discounts.

· Cycle to Work scheme.

· Company-wide events and leadership socials