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Customer Service Executive

On-site in Jarrow·Full-time·Added 4 days ago (last checked 8 Oct)

Essentra

11 open roles

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Overview

Job details

£24,800 a year
Gross, as stated in the ad.
About £1,780 a month after tax.
Full-time
Per the ad.

Requirements

Work on-site in Jarrow
No relocation package mentioned.

Benefits

25 days holiday + bank holidays
Paid annual leave, per the ad.
Pension matched up to 5%
The employer matches what you pay in, per the ad. The legal minimum is 3%.
Cycle to work scheme
Commuter benefits named in the ad.

Skills

Nice to have

Excel

Requirements

What we're looking for

Strong attention to detail is essential, along with a proactive approach to problem-solving and maintaining low error rates.

The ideal candidate will be confident and proactive, with experience delivering customer service in a fast-paced environment.

Our focus is on customer service capability rather than prior office experience; we welcome applicants with proven experience in any customer-facing environment.

Customer Service experience
Excellent communication skills
Good attention to detail
Commercially aware
Experience in service/sales environment
Minimum "A" Level Standard
Delivery of agreed commitments and objectives
Highly organised
Team player
Strong work ethic

Nice to have

Complaint Management/Resolution experience desirable
Manufacturing knowledge desirable
Experience of Microsoft package (Excel, Word etc.) desirable

Pay & benefits

What you'll get

£24,800 starting salary
Great career prospects
Discretionary bonus
Up to 5% matched pension contribution
4x annual salary life assurance
25 days annual leave plus bank holidays
Extra paid day off for your birthday
Paid day off for volunteering
Employee discounts through MyDiscounts
Holiday Purchase Scheme
Eyecare Vouchers
Cycle to work scheme
UK Sharesave Scheme

Visa & relocation

As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview.

The role

We are currently seeking a Customer Service Executive to join our established team in Jarrow.

This is an office-based role requiring a customer-focused individual who can provide a hassle-free service to our customers, while also supporting business growth through lead generation, upselling, and cross-selling.

What you'll do

Maintain accurate account and customer data.
Respond to customers inquiry within SLA and aim for one call / case resolution.
Identify and take ownership of customer concerns
Identify new product opportunities and generate leads
Liaise and build network with internal departments
Upsell and cross sell new products
Follow up on all commercial activity
Operate effectively and adhere to current business policy and procedures
Delivers consistent performance and achieves KPI's and business targets
Drives self-development
Mange time effectively and efficiently
Understanding of company strategy and propositions
Support other departments, dependant on the needs of the business

About Essentra

Industry: Manufacturing
Employees: 1,000–5,000
Headquarters: Oxfordshire, United Kingdom
Website: essentraplc.com

In their own words

About the company & team

Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.

Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.

At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.

All open roles at Essentra