Be part of the beating heart of London's high street at our flagship ELEMIS counter within John Lewis Oxford Street. This is an exciting opportunity to take ownership of a high-profile location, leading a premium retail environment and delivering exceptional client experiences across both skincare retail and treatments.
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.
Our award-winning products and treatments blend nature's finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As a Business Manager, you will lead and inspire your team to deliver exceptional sales performance and luxury client experiences. Taking full ownership of the ELEMIS counter, you will drive growth across treatments and retail through strong leadership, strategic thinking, and meaningful relationship building.
Key Responsibilities
Own your business
- Take full accountability for overall counter performance, ensuring targets are consistently achieved or exceeded
- Analyse sales data to identify trends, opportunities, and actions to drive growth
- Develop plans to increase footfall, retention, and average transaction value (ATV)
Lead and develop your team
- Inspire, coach, and develop a high-performing team aligned to ELEMIS and Flagship Partner standards
- Conduct regular 1:1s, performance reviews, and structured development plans
- Foster a culture of continuous learning through training, coaching, and product education
- Monitor engagement, motivation, and performance, addressing opportunities proactively
- Create effective rotas that balance business needs with development opportunities
Deliver treatment excellence
- Champion exceptional treatment standards aligned to luxury spa expectations
- Support smooth day-to-day operations of treatment spaces
- Ensure the highest standards of hygiene, professionalism, and compliance
- Oversee the end-to-end client journey, driving satisfaction, retention, and loyalty
- Monitor KPIs, feedback, and usage to continuously improve treatment performance
Build and nurture relationships
- Deliver exceptional consultations and personalised client experiences
- Drive a strong clienteling culture with follow-ups and tailored skincare journeys
- Plan and execute events and activations to grow engagement and brand awareness
- Build strong partnerships with Flagship stakeholders, acting as a trusted brand ambassador
- Identify opportunities to enhance visibility, collaboration, and commercial success
Drive counter and brand excellence
- Maintain premium standards across merchandising, presentation, and hygiene
- Oversee stock management, audits, and accurate product handling
- Lead promotional activity and in-store initiatives to maximise brand impact
Work sustainably and responsibly
- Embed ELEMIS sustainability goals into all operational decisions
- Support initiatives that reduce waste and environmental impact
Skills & Expertise
- Generous staff discount on ELEMIS products and spa treatments, plus L'OCCITANE Group brands
- Enhanced parental leave policies
- Income Protection and Life Assurance
- 27 days holiday plus your birthday off
- Company pension scheme
- Employee Assistance Programme
- Cycle to Work Scheme, Season Ticket Loan, and service awards
- Structured leadership and product training programmes
- Ongoing development and career progression opportunities
- A supportive, inclusive environment where you can thrive
- The opportunity to make a visible commercial and leadership impact
