Head of Unit (Operations)
Are you a strategic individual with experience of leading a large customer service operation? Do you enjoy working in a fast-paced, customer focused environment?
UK jobs. Bigger possibilities.
136,000+ live jobsHybrid in Swansea·Full-time·Added yesterday (last checked 11 Oct)
10 open roles
£30,485 a year
Gross, as stated in the ad.
About £2,120 a month after tax.
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.
Be near Swansea for hybrid days
No relocation package mentioned.
25 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.
28.97% employer pension
Paid in by the employer, per the ad. The legal minimum is 3%.
To be successful in this role you will need to have the following experience:
We welcome applications from candidates who can speak Welsh and English. Welsh language skills could be useful in this role, but it is not an assessment criterion, so it won't put you at any disadvantage during recruitment if you aren't a Welsh speaker. Please note that the application and assessment process will be held in English.
£30,485
A Civil Service Pension with an employer contribution of 28.97%
Alongside your salary of £30,485, Driver and Vehicle Licensing Agency contributes £8,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
Find out more about the benefits of working at DfT and its agencies (opens in a new window).
Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.
This job is broadly open to the following groups:
Further information on nationality requirements (opens in a new window)
Can you support and coordinate business change activities that help teams successfully adopt new ways of working?
Have you worked with stakeholders to gather insights, manage engagement, and contribute to successful change delivery?
Are you confident using data, digital tools, and effective communication to track change impacts and support business readiness?
If so, we'd love to hear from you!
Our team plays a key role in helping the organisation successfully implement change and deliver improved outcomes for colleagues and customers. Working in a collaborative and fast-paced environment, we partner with project teams, business areas, and stakeholders to ensure new initiatives are understood, embraced, and embedded effectively. We focus on supporting people through change, driving engagement, and enabling the successful adoption of new processes, systems, and ways of working. The team values innovation, continuous improvement, and evidence-based decision making, offering an excellent opportunity to develop your skills while contributing to meaningful organisational transformation.
Joining our department comes with many benefits, including:
Find out more about what it's like working at DVLA:
The Change Manager prepares the business for the changes delivered by the project. They act as a bridge between the project and business users, ensuring that activities are planned and completed to help the business implement the agreed change and realise the benefits.
Working as part of a blended team, the role contributes to maintaining plans, sharing information, and supporting stakeholder engagement to ensure change is delivered smoothly and embedded into business operations.
Your responsibilities will include, but aren't limited to:
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Permanent
Flexible working, Full-time, Job share, Part-time
Full time roles consist of 37 hours per week.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week over 5 days.
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.
If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).
Swansea
481504
Executive Officer
Administration / Corporate Support
Operational Delivery
Planning
1
We'll assess you against these behaviours during the selection process:
We'll assess you against these technical skills during the selection process:
Apply before 11:55 pm on Monday 12th October 2026
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Our selection process ensures a comprehensive assessment of each applicant's skills and potential fit within our organisation.
The selection process for this role will be:
Stage 1: Sift of CV and personal statement
Stage 2: Interview
You must be successful at each stage to progress to the next stage.
Stage 1: Sift
At sift, you will be assessed against the following Success Profile elements:
The sift will take place from 14/10/2026
Stage 2: Interview
At interview stage, you will be assessed against the following Success Profile elements:
Technical Skills will be assessed against Project delivery capability framework - Government Project Delivery
The interviews will take place from 28/10/2026
This interview will be conducted in person at our Swansea office (DVLA, Longview Road, Morriston, Swansea). Further details will be provided to you should you be selected for interview.
You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change
We will also hold a 12 month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.
DVLA - Operations and Customer Service Directorate - Service Management
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you're deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:
Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It's not about judging your personality or lifestyle - it's about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what's being looked at and how your data is handled securely and fairly.
Feedback will only be provided if you attend an interview or assessment.
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction..
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
or browse Mid-level·Hybrid·Civil Service & Government·Government Administration