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Customer Experience Manager in Weymouth

On-site in Weymouth·Added today (last checked 11 Nov)

Dunelm

156 open roles

Our summary

Work mode
On-site, Weymouth
Contract
Permanent
Closing date
Apply by Sunday 29 November

Skills

Dunelm is hiring for this role in several places. This vacancy is in Weymouth.

The role

  We have a fantastic opportunity to join as Customer Experience Manager (Customer Experience Coach) to work in our Weymouth Dunelm Store. As a Coach you will have a focus on ensuring our customers get an amazing shopping experience,  stock processes and commercial activities in the store you are based in but also deputise for the Store Manager (Store Coach) in their absence. 

Find your happy place

Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.

As a Deputy Store Coach you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns and most important of all, ensuring our customers receive an amazing shopping experience.

Hiring process

Dunelm describes a simple three stage process: apply online with a profile and CV, then an interview whose format varies by role area 1 interview

  • The page says three stages but only details two steps (application and interview).
  • Customer Care interviews are held over Microsoft Teams and include a technical task.
  • Office roles may involve a two or three stage process, fully online or a mix of virtual and in-person.

About Dunelm

Dunelm's product range covers bedding, curtains, blinds, furniture, beds and mattresses, as well as home decor, lighting, rugs, kitchen and utility, bathroom, decorating and DIY, storage and kids' ranges.

Many locations include a Pausa coffee shop serving food and drink, and the retailer offers home delivery and free same-day click & collect.

Industry
Home Retail
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