Junior Probate Case Manager

• Law degree, CILEX, Paralegal qualification, or equivalent experience.
• Working toward professional legal qualifications (SQE/CILEx) is desirable.

Whether you're stepping into broader responsibility or deepening your expertise, we'll support you with a benefits package designed to help you thrive, both professionally and personally.

• Time to recharge- 25 days' annual leave plus bank holidays, giving you the space to rest and maintain a healthy balance.
• Recognising your impact - Opportunity to earn a yearly bonus of up to £500.
• Healthcare when it matters - Private medical cover for you, giving peace of mind and quicker access to treatment.
• Planning for your future - 4% matched pension contribution to help you build long-term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Developing your potential- Ongoing development opportunities, including apprenticeships and clear career progression pathways.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jabs and additional lifestyle discounts.

This role delivers probate and estate administration services by managing a caseload of non-complex matters, developing deeper legal expertise, and supporting senior colleagues on complex estates.

The Junior Case Manager balances compassionate client care during sensitive periods with operational efficiency and legal accuracy.

• Casework: Manage a caseload of non-complex probate and estate administration matters under supervision.
• Asset & Liability Gathering: Obtain asset and liability details from financial institutions, utilities, and third parties.
• Application & Document Preparation: Prepare probate applications, Inheritance Tax (IHT) forms, estate accounts, and routine legal correspondence.
• Stakeholder Liaison: Maintain regular, empathetic communication with executors, beneficiaries, financial institutions, and external organisations.
• Complex Case Support: Assist Senior Case Managers on complex, high-value estates and technical matters.
• System Maintenance: Maintainaccurate case records using case management systems and operational tooling

Full-time, Permanent | Maidenhead (Hybrid 3 days in the office) | Up to £55,000 per annum

At Dignity Legal Services (formerly Farewill Probate), we're combining technology, compassion and serious legal expertise to reshape the probate industry.

In the last 12 months, we've grown from a team of 2 to 32 - and we're still at the very beginning.

We're building a category-defining probate business: one that delivers a radically better experience for families, while scaling with the rigour of a modern tech company.

This is a rare moment to join - not as a passenger, but as a key part of what we're building.

• Case Progression & Throughput: Case completion rates and progression efficiency across non-complex matters.
• Documentation & Application Accuracy: Accuracy of probate applications, IHT forms, and estate accounts.
• Client Satisfaction: Positive CSAT/NPS feedback and empathetic client communications during sensitive life events.
• Compliance & Quality Standards: Adherence to internal SLA targets, compliance protocols, and legal quality standards.

• Typically possesses 1-4 years' probate experience or is progressing from a Trainee Solicitor / Apprentice path.
• Has a strong technical background in complex estate administration and Inheritance Tax.
• Is eager to build technical probate knowledge.
• Excels at client care during sensitive life events, and thrives in a tech-enabled, team environment

• 1-4 years' experience in probate, estate administration, or private client work.
• Alternative Entry: 5 years' relevant experience, ideally working toward a formal legal qualification

• Proficient in case management systems (e.g., Oracle, Exizent) and MS Office.
• Comfortable using and adopting AI tooling and legal technology to enhance workflow speed.
• Strong attention to detail and legal document drafting skills.

• Empathetic, client-centric communication during sensitive periods.
• Strong organisational, deadline, and multi-tasking abilities.
• Eager attitude with the ability to work independently while seeking technical guidance when appropriate