Cemetery Consultant

• Experience in a customer‑facing role, ideally within bereavement services, cemeteries, memorials or another sensitive environment.
• Strong interpersonal and communication skills with high emotional intelligence.
• Good administrative capability and confidence using IT systems.
• Ability to manage appointments, payments and records in a structured, compliant manner.
• Experience handling financial transactions and customer documentation.
• Willingness to learn cemetery regulations, burial practices and memorial processes.

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge - Up to 25 days' annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.

• Rewarding your contribution - Benefit from our memorial sales commission scheme, rewarding you for supporting families with their memorial choices.

• A little extra reward - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier - Free on-site parking available at most of our locations.

Position: Cemetery Consultant
Location: East London Crematorium
Job Type: Full-time, 38.33 hours per week
Salary: £30,595.06 per annum + sales based commission

We are looking for a compassionate and organised Cemetery Consultant to support families and funeral professionals through the process of purchasing and using burial plots. This is a meaningful role where you will provide guidance at sensitive times, ensuring every interaction is handled with professionalism, empathy and attention to detail.

You will work closely with families, funeral directors, grounds teams and memorial suppliers to ensure burials and related administrative processes run smoothly, respectfully, and in full compliance with operational and regulatory standards.

• Guide families through burial plot options and requirements.
• Attend appointments with families and funeral directors to answer questions and offer support.
• Process payments and complete all associated deeds and documentation.
• Follow up with families after the burial regarding memorialisation opportunities
• Check grave plots ahead of interments to ensure accuracy and compliance.
• Work closely with site teams to confirm burial arrangements and maintain clear communication.
• Update cemetery maps, ledgers and records following plot purchases and interments.
• Ensure all documentation meets legal and internal standards.
• Maintain high‑quality, accurate administrative processes to support compliance and customer confidence.
• Conduct memorial appointments, completing quotes, orders and payment forms.
• Provide guidance on memorial styles, wording and additional products.
• Liaise with suppliers to support smooth order processing and customer satisfaction.