Casual Funeral Service Specialist

Position: Casual Funeral Service Specialist
Location: Roberts & Brain Funeral Directors, Smethwick
Job Type: Casual
Salary: £13.40 per hour

We're looking for a compassionate and adaptable individual to join us as a Casual Funeral Service Specialist, providing vital support across a network of funeral homes within our Roberts & Brain Funeral Directors. This role is offered on a casual basis, ideal for those looking to contribute meaningfully while working flexibly, covering busy periods, holidays, and staff absences.

If you're someone who thrives in a people-focused environment and wants to help families during one of life's most emotional moments, we'd love to hear from you.

Our Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters

At Dignity, every farewell matters. As a Funeral Service Arranger, you'll ensure that families always receive the same warmth, professionalism, and attention to detail, no matter which location they walk into.

The Role

This flexible role will see you stepping in across multiple funeral homes, supporting with funeral arrangements and daily branch operations. You'll work closely with families to guide them through the process, ensuring each service is planned with care and compassion.

Key Responsibilities

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals in line with individual wishes, cultural practices, and legal requirements.
• Travel between funeral homes to provide cover as needed, supporting with arrangements, branch duties, and ceremonial activities.
• Manage multiple funeral arrangements simultaneously at different stages of progress.
• Liaise with ministers, celebrants, florists, and other suppliers.
• Guide families through Funeral Plan options as trained.
• Represent the brand and Dignity in each community with consistency and compassion.
• Train in Funeral Conducting to assist with ceremonial duties during busy periods.
• Maintain branch presentation, administration, and customer care standards across all locations.

About You

We're looking for someone who:

• Brings compassion, professionalism, and calm under pressure.
• Thrives in changing environments and enjoys supporting different teams.
• Has excellent communication, administration, and organisational skills.
• Is confident managing multiple tasks and arrangements at varying stages.
• Holds a Full UK Driving Licence and is comfortable with regular travel between locations.
• Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits.
• Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).
• Has flexibility to work occasional weekends.
• Previous experience in funeral care, administration, or a customer-facing role is beneficial.

What you can expect from us

We're committed to a supportive environment and benefits that help you feel valued as part of the Dignity Funeral Directors team.

• Time to recharge - Up to 22 days' annual leave (pro-rata) plus bank holidays.

• Planning for your future - 4% matched pension.

• Everyday savings - MyStaffShop discounts, eyecare support and flu jab reimbursement.

• Support when you need it - 24/7 Employee Assistance Programme, occupational health and confidential counselling.

• Learn and grow - Ongoing training, internal learning pathways and apprenticeships.

• Making work easier - Free on-site parking at most locations.

What Sets Us Apart

• Meaningful purpose - Supporting families through the hardest moments of their lives.

• Grow with us - More career paths and leadership opportunities as our group grows.

• Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.

What are the next steps?

Hit 'apply' and a member of our Talent Acquisition Team will be in touch.

Why Dignity Funerals

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you - let us know if you need anything to make the process more accessible.

Unsolicited agency submissions will be treated as direct applications, with no fee payable. We may close or extend applications depending on response levels, so we'd recommend applying early.