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Visitor Experience Associate - Bars
On-site in London·Full-time·Added today (last checked 13 Nov)
Our summary
- Work mode
- On-site, London
- Contract
- Full-time
- Pension
- Up to 14% employer pension
Skills
Nice to have
Pay & benefits
What you'll get
We recognise and value performance, offering our people a highly competitive rewards and benefits package including:
Contemporary work-life balance policies and wellbeing activities
Annual merit increases (performance based)
Annual bonus (performance based)
Subsidised gym membership
Contributory pension scheme with an employer contribution of up to 14%
Share options
Product allowance
The role
As a Visitor Experience Associate - Bars, you'll deliver memorable guest experiences through warm hospitality, confident storytelling and excellent product knowledge. You'll help the bar run smoothly and uphold Guinness standards, building guest connection while supporting visitor satisfaction and commercial performance.
What you'll do
Welcoming guests, understanding their needs and creating engaging, memorable experiences for visitors from diverse backgrounds.
Operating the bar effectively throughout each shift and maintaining consistently high standards of service, beer quality and presentation.
Bringing the Guinness story to life through confident, accurate storytelling, beer tastings and Guinness pouring experiences.
Building and maintaining knowledge of Guinness products, heritage and visitor experiences, and sharing that knowledge with guests and colleagues.
Making relevant, guest-focused recommendations, including premium experiences, products, STOUTies and additional drinks where appropriate.
Responding to guest questions or concerns professionally and identifying ways to improve the visitor journey.
Working closely with colleagues to support smooth daily operations, share knowledge and help new team members build confidence.
Following operational procedures, safety standards and company policies, and ensuring the bar is closed down effectively to brand standards.
You'll have the opportunity to deepen your Guinness knowledge, develop your hospitality and storytelling skills, and share your experience with colleagues as part of a collaborative team.
Experience and skills required
We'd love to work with you if you have:
A genuine passion for delivering excellent customer or guest experiences.
Strong communication and interpersonal skills, with confidence engaging people from different cultures and backgrounds.
A proactive, solutions-focused approach and the ability to respond positively to guest needs.
The ability to work effectively as part of a team in a fast-paced, changing environment.
Flexibility to work evenings, weekends and during peak visitor periods.
Experience in hospitality, tourism, retail, entertainment or visitor attractions is helpful. Knowledge of Guinness, Irish culture, tourism or storytelling, and experience supporting or mentoring colleagues, would also be an advantage.
Working with us
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one.
Recruitment scam warning
Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.
Worker Type
Regular
Primary Location
Guinness Open Gate Brewery London
Job Posting Start Date
2026-11-13
Hiring process
Application
CV review
Initial screening conversation
A first screening conversation before the interview stage.
Interviews
One or more interviews focused on your experience, strengths and how you bring Diageo's values to life; framed as a two-way conversation for you to learn about Diageo as well.
Case study, presentation or assessment centre
Not every role
Depending on the role, this may add a case study, a presentation, or an assessment centre with group exercises, individual tasks, presentations and interviews.
- GenAI use is not permitted during any assessment or live/virtual interview in a Diageo recruitment process, and its use to embellish a CV or cover letter is discouraged.
- The STAR method (Situation, Task, Action, Result) is recommended for structuring interview answers.
- Reasonable adjustments should be requested at the application stage; progress and timelines are tracked through the candidate portal.
About Diageo
- Industry
- Spirits
- Founded
- 1997
- Employees
- 25,000–30,000
- Headquarters
- London, UK
In their own words
About the company & team
With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world's most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life's moments - from everyday connections to landmark celebrations.
Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.
Join us and play your part in making life's moments mean a little more.
Guinness Open Gate Brewery London is a 52,000-square-foot destination in the historic brewing quarter of Covent Garden, bringing together brewing, food, retail and culture. Our Visitor Experience team brings the Guinness story to life through welcoming hospitality, engaging experiences and expert brand knowledge.
Additional information
Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible.
We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You'll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as one outstanding team.
Together, we're constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you'll have the opportunity to contribute, make an impact and play your part in making life's moments mean a little more.
Ready to bring your best? This could be your opportunity.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
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