NCG Specialist

Location: DHL Aviation, East Midlands Airport

Contract type: Permanent & Acting Role

Hours: SUNDAY - WEDNESDAY 06:00-16:30

Department: NCG
Grade: N

🌍 Kick start your career with the #1 Best Workplace in Europe

At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We're proud to create an inclusive, diverse workplace where everyone can thrive.

💛 Why You'll Love Working With Us

You'll get amazing benefits while building your future:

· Competitive salary + shift allowance

· Annual bonus (up to 5%)

· Free onsite parking 🅿️

· Pension (up to 6% company contribution)

· My DHL Rewards - discounts at 3,000+ retailers 🛍️

· Private medical (after 12 months)

· Spark - wellbeing support

· Cycle to Work Scheme 🚴

· Enhanced Maternity Pay

· CIS Induction Week

🔎 About the Role

As an NCG Specialist, you will play a key role within the Network Control Group, helping to ensure the safe, efficient, and compliant operation of DHL's European and intercontinental flight network. Working in a fast-paced operational environment, you'll support aircraft load control activities, optimise aircraft capacity and fuel usage, and collaborate with a wide range of stakeholders to deliver industry-leading service and on-time performance

A brief paragraph summary of the role, outlining its purpose and how it contributes to the wider DHL operation. Keep it simple and engaging.

✅ What You'll Be Doing

• Monitor aircraft load control activities to ensure safe and efficient flight operations.
• Oversee ULD (Unit Load Device) build-up and loading against aircraft allocation plans.
• Support fuel optimisation and monitor operational performance across the network.
• Identify and escalate operational risks, disruptions, or issues as required.
• Review flight performance and contribute to continuous improvement initiatives.
• Ensure operational data, timestamps, and delay codes are recorded accurately and submitted on time.
• Coordinate fueling activities and support aircraft turnaround operations.
• Maintain effective communication with internal teams and external operational partners.
• Support compliance with aviation safety regulations, company procedures, and load planning requirements.
• Deliver a professional service to flight crews and operational stakeholders.

⭐ What You'll Bring

Essential

• Excellent attention to detail and a commitment to accuracy.
• Strong analytical and problem-solving skills.
• Ability to make effective decisions in a fast-paced, high-pressure environment.
• Strong verbal and written communication skills.
• Good organisational and time-management skills.
• Ability to work independently as well as collaboratively within a team.
• Confident user of Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• GCSEs (or equivalent) in English and Mathematics.
• A safety-focused mindset with a strong commitment to compliance and operational procedures.
• Ability to adapt quickly to changing priorities and operational demands.

Desirable

• Previous experience within a Network Control Group environment.
• Experience in sort, ramp, aviation, or cargo operations.
• Knowledge of AHS and BRUHUB4 systems.
• Mass and Balance certification.
• Advanced ULD certification.
• Aerologic operational training.
• Understanding of aircraft load control, weight and balance, and fuel optimisation principles.
• Experience working within a safety-critical operational environment

🗓️ Closing Date: 21st October 2026

✨

A quick heads-up before you apply!

As part of your application, you'll play a few short, fun games. They help us understand your strengths and behaviours.

This means everyone gets a fair chance to show their potential, and you'll even get to see your results afterwards.

Please note: completing the games is required to be considered for the role.

🚀 Our Recruitment Process

We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.

A quick heads-up before you apply!

As part of your application, you'll play a few short, fun games. They help us understand your strengths and behaviours. This means everyone gets a fair chance to show their potential, and you'll even get to see your results afterwards.

Please note: completing the games is required to be considered for the role.

📧 Have a question? Contact our team here: HGUKTalent@dhl.com

🔐 Important Information

Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.