Regional Head of Operational Performance

Hybrid in London·Full-time·Added yesterday (last checked 12 Oct)

DHL Supply Chain UK

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Overview

Job details

Permanent contract
Full-time.
Hybrid
Office and home days — the ad has the split.
Apply by Thursday 12 November
The date the employer’s listing closes.

Requirements

Be near London for hybrid days
No relocation package mentioned.
Have senior-level experience
Director-level role.

Benefits

26 days holiday + bank holidays
Paid annual leave, per the ad.
8% employer pension
Paid in by the employer, per the ad. The legal minimum is 3%.

Skills

The role

Grade: RCS I
Contract Type: Permanent (Full-Time)
Location: UK Hybrid - Travel UK Wide

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

At DHL Supply Chain, we're looking for an inspirational leader who can turn insight into action, challenge the status quo, and drive exceptional operational performance. As Regional Head of Operational Performance, you'll have the opportunity to influence and enhance performance across a complex national ground handling network, delivering meaningful improvements in service, productivity, and commercial results.

Reporting to the Operations Director, you'll work closely with senior operational leaders to identify opportunities, implement innovative solutions, and champion a culture of accountability, continuous improvement, and operational excellence. This is a high-impact role where you'll combine data-driven decision making, strong stakeholder influence, and strategic leadership to shape the future performance of the operation.

✅A TYPICAL DAY MAY INVOLVE

Partnering with General Managers to review site performance and develop plans to improve operational KPIs.
Acting as the operational performance subject matter expert, proactively challenging existing ways of working, identifying improvement opportunities across both DHL and customer operations, and partnering with the customer to implement meaningful change.
Analysing network-wide performance data to identify trends, opportunities, and areas of risk.
Leading and developing a team of Performance Coaches to drive measurable improvements across multiple locations.
Reviewing commercial performance, identifying opportunities to increase variable revenue and improve EBIT delivery.
Working with Finance, Commercial, Business Intelligence, and operational teams to ensure data-driven decision making.
Engaging with customers, airports, and third-party providers to resolve performance challenges and improve operational outcomes.
Sharing best practice across the network and ensuring improvement initiatives are delivered sustainably.

✅THIS ROLE WOULD SUIT PEOPLE WHO

Have operational leadership experience within a multi-site environment, aviation and airport experience would be advantageous
Enjoy using data and performance insight to drive tangible business improvements.
Are experienced in improving KPIs, profitability, and customer outcomes.
Can influence, challenge, and support senior stakeholders to deliver results.
Have led coaching, continuous improvement, or operational performance teams.
Thrive in fast-paced operational environments where priorities can change quickly.
Have successfully delivered change programmes, transformation initiatives, or new operating models.

✅SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

To obtain a full airside ID, you must:

Be able to provide five years' address history
Be able to provide five years' reference history (employment/education/benefit claim/character)
Pass a pre-employment Drug and Alcohol test

✅WHY JOIN US?

Company car or car allowance
26 days annual leave plus bank holidays
Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 19th October 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.