QRA Manager - Transport

Are you passionate about quality, compliance, and making a real impact? DHL is looking for a proactive and driven Transport QRA Manager to join our Banbury team. In this key role, you'll champion transport compliance, lead audit and assurance activities, and drive continuous improvement across our operation. If you thrive on identifying opportunities, influencing positive change, and ensuring the highest standards of safety and operational excellence, we'd love to hear from you

• Lead the delivery and maintenance of EU GDP/GMDP compliance across transport operations, ensuring patient safety, product integrity and adherence to regulatory requirements at all times
• Act as the primary quality and regulatory lead for the transport contract, providing expert guidance and support on compliance, quality standards, audits and regulatory expectations
• Review, negotiate and maintain Quality and Technical Agreements with clients, suppliers and internal stakeholders, ensuring full alignment with contractual and regulatory requirements
• Manage quality incidents including deviations, complaints, investigations and CAPA activities, ensuring robust root cause analysis, timely resolution and effective preventative actions
• Serve as the key point of contact and escalation for client quality matters, maintaining strong customer relationships and providing regular compliance updates through operational, monthly and quarterly business reviews
• Monitor, analyse and report on quality and contractual KPIs, driving continuous improvement initiatives, standardisation programmes and operational excellence across the transport network
• Support new business opportunities, client implementations and change management projects by providing quality and regulatory oversight, risk assessment and compliance advice
• Champion a Quality First Culture by delivering training, raising compliance awareness, coaching stakeholders and promoting right-first-time behaviours throughout the operation

Position: QRA Manager - Transport
Location: Banbury
Grade: RCS. K
Shift patterns: Monday-Friday. Day time hours (08:00-16:00/09:00-17:00)
Contract Type: Permanent (Full-Time)

• Driven, motivated, results and goal orientated

• Free parking and on-site canteen
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 9th or 16th November, 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.