Customer Partnership Director

Grade: RCS G
Contract Type: Permanent (Full-Time)
Location: Coleshill - B46 1TT

Tradeteam is DHL Supply Chain's specialist drinks logistics business, supporting some of the UK and Ireland's best-known drinks, brewery and hospitality organisations. Operating in a fast-moving and commercially competitive industry, we bring together logistics expertise, customer insight and operational capability to keep products moving while helping our customers respond to changing markets and unlock future growth.

As Customer Partnership Director, you will take ownership of a portfolio of strategic customer partnerships and shape what comes next. This is much bigger than managing a team or maintaining a successful relationship. You will influence commercial direction, connect customer ambition with DHL capability and represent Tradeteam across the wider industry. From strengthening performance today to identifying tomorrow's opportunities, you will create sustainable value for our customers, Tradeteam and DHL.

✅A TYPICAL DAY MAY INVOLVE

• Leading the strategic direction of several major customer partnerships, ensuring account plans translate shared ambitions into measurable commercial and operational outcomes.
• Engaging senior customer stakeholders to understand their evolving priorities, challenge established thinking and shape solutions that support their longer-term growth.
• Bringing together operational, commercial, finance and specialist teams to deliver one coordinated approach across complex supply chain environments.
• Reviewing revenue, cost and profitability performance, identifying risks and opportunities, and taking decisive action to strengthen account value.
• Looking beyond current contracts to identify new services, innovation opportunities and strategic partnerships that could unlock sustainable growth.
• Leading senior governance conversations, using insight and performance data to maintain accountability, accelerate decisions and keep future priorities on track.
• Acting as a visible voice for Tradeteam within the UK and Ireland drinks, brewery and hospitality sector through industry events, forums, trade bodies and stakeholder relationships.
• Inspiring and developing a high-performing team while building the wider capability, culture and succession strength needed to support Tradeteam's future ambitions.

✅THIS ROLE WOULD SUIT PEOPLE WHO

• Think beyond the immediate customer relationship and can turn market insight, customer ambition and DHL capability into a compelling long-term strategy.
• Bring strong commercial judgement, with experience of managing revenue, profitability, contractual frameworks and complex commercial decisions.
• Understand how end-to-end supply chains operate and can connect commercial strategy with operational reality.
• Are credible and influential with senior stakeholders, building trusted partnerships while constructively challenging customers and colleagues to think differently.
• Can lead through a complex matrix, creating alignment across functions, specialist teams and business areas without relying solely on direct authority.
• Are externally focused and comfortable representing a business across the drinks, brewery, hospitality or wider commercial industry.
• Combine ambition with ownership, inspiring people, delivering results and continually looking ahead to the next opportunity for customers, Tradeteam and DHL.

✅WHY JOIN US?

• Access to the Company Car or Car Allowance Scheme
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 26th October 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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