MASSA - Social Care Assessor - CDPN Assessment and Review Team

Permanent
Full Time, 37 hours per week

Make a difference from the very first conversation. If you are passionate about Social Care and helping people live as independently as possible, this is an exciting opportunity to join a supportive, forward-thinking team and build a rewarding career in Adult Social Care.

Care Direct Plus is part of the front door to Adult Social Care in Devon. Our Assessment and Review Team supports adults and unpaid carers who contact us for information, advice and help. As a Social Care Assessor, you will listen to what matters to each person, recognise their strengths, and work with them to identify practical, person-centered solutions.

The role is varied and meaningful. You will support people with disabilities, older people and unpaid carers, mainly by telephone, while working closely with families, health colleagues, housing, voluntary organisations, care providers, and other professional partners.

What you will do

• Have purposeful conversations with people about their needs, strengths, goals, and the outcomes they want to achieve.
• Provide clear information, advice, and signposting to help people remain independent.
• Assess risk, make appropriate referrals, and review of care and support arrangements.
• Work collaboratively with individuals, carers, professionals, and partner organisations.
• Complete holistic Care Act assessments and develop person-centered support plans.
• Work focused on prevention and short-term services to continue to prevent, reduce and delay the need for long term care.
• Keep accurate and timely records using our digital systems.

What we are looking for

We would particularly welcome applications from people with experience in social care, health, community support, or a related setting.

You will also need:

• A compassionate, curious and strengths-based approach.
• Confidence communicating with people who may be experiencing difficult or challenging circumstances.
• Clear written and verbal communication skills.
• The ability to organise and prioritise a busy workload while contributing positively to a team.
• Good IT skills and a willingness to develop your confidence with digital tools, including AI.
• A strong commitment to equality, diversity, inclusion, and excellent service.

What you can achieve

A thorough induction, training, and reflective supervision will be provided to support you to develop your confidence in assessment, risk evaluation, support planning and reviewing care arrangements. You will learn more about safeguarding, the Care Act 2014 and the wider social care system, while building valuable relationships across health, housing, voluntary and care services.

You will be supported to grow in the role, contribute ideas, and help shape how adult social care is delivered. Most importantly, your work will help people retain independence, regain control, and achieve outcomes that matter to them. We have a vibrant and happy team that is welcoming and experienced in their roles. They are excited to support new team members to join the centre!

How we work

This is a hybrid role. Team members currently work at Taw View in Barnstaple for 50% of the working week to support collaboration. The remainder may be worked from home or another suitable work base, subject to availability and service needs. During the six-month probation and your induction period, you will be office-based each day.

What we can offer you

• We are committed to your continuous professional development, doing all we can to help you to get the most from your career. You will receive excellent support and supervision, with regular opportunities to discuss and reflect on your practice, both with your line manager and peers.

• 26 days annual leave per year (rising with length of service) plus Bank Holidays effective from 1 April 2024.

• Flexible working opportunities are available, these include part-time hours, flexitime, compressed working hours and homeworking (this is subject to the needs of the role - please discuss at further at interview)

• Membership of the Local Government Pension Scheme- more information can be found on the Peninsula Pensions website.

• Access to our confidential Employee Assistance Programme- available 24/7 to support you with personal and work life.

• Discounts from local and high street retailers through the Devon Discounts scheme.

• As a place to live and work, Devon is hard to beat with top-performing schools, universities, vibrant cities, pretty villages and some of the most scenic coast and countryside in the UK. Living and working in Devon as a Social Care Assessor has never been more attractive.

• Please note: At this time, we are unable to consider overseas applications.

For an informal discussion, contact Donna Comer on 01392 382425 or donna.comer@devon.gov.uk, Monday to Friday.

Interviews are to be held on 11th and 12th November 2026 in person at Taw View, Barnstaple.

How to apply

Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

Please click here to view the Job Description

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
• For details on the use of AI in applications and Devon County Council's use of AI in Recruitment please see Use of AI in Our Recruitment Processes - Working for Devon | Devon County Council
• Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
• For more information about Working for Devon please visit our Working for Devon page.
• We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
• This role requires a DBS disclosure