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Casework Manager

Hybrid in Birmingham·Full-time·Added today (last checked 13 Nov)

Department for Transport (DfT)

15 open roles

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Our summary

Salary
£37,090 a year

About £2,520 a month after tax.

Work mode
Hybrid, Birmingham
Contract
Full-time
Closing date
Apply by Sunday 29 November
Holiday
25 days holiday
Pension
28.97% employer pension

Skills

Requirements

What we're looking for

To be successful in this role you will need to have the following experience:

  • Knowledge of and experience engaging with transport planning legislation, planning policy and environmental requirements.
  • Experience of analysing reports to ensure these are acceptable in legal and policy terms.
  • Excellent experience oral and written communication Experience of drafting extensive technical detail for a non-technical audience ensuring attention to detail.
  • You can proactively forward plan and track ongoing work, ensuring the delivery of high-quality outcomes, showing resilience and tenacity to manage changing priorities and recognise key areas of work that will need urgent attention.
  • You enjoy working closely with other team members, collaborating with others to achieve a common goal.
  • Experience of planning casework in transport.

Pay & benefits

What you'll get

£37,090

A Civil Service Pension with an employer contribution of 28.97%

Joining our department comes with many benefits, including:

  • Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
  • 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
  • Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Alongside your salary of £37,090, Department for Transport contributes £10,744 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

  • 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
  • 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
  • Access to the staff discount portal.
  • Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
  • Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
  • 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

Find out more about the benefits of working at DfT and its agencies.

Visa & relocation

DfTc does not offer Visa Sponsorship for this role

The role

Do you want to play a crucial role in delivering improvements to transport infrastructure?

Are you a team player?

Do you have attention to detail?

Are you looking for an excellent opportunity to boost your existing skill set and be supported in creating new ones?

If so, we'd love to hear from you!

We have a fantastic opportunity for a Casework Manager to join the Transport Infrastructure Planning Casework Unit (TIPCU).

The role is central to the delivery of the team's objectives. It is a varied role which focuses. The team process applications and orders relating to local authority and National Highways road schemes, Stopping up Orders for planned development and Temporary Traffic Regulation Orders, as well as some other rare transport casework types.

You may also be asked to work across different planning regimes, including Transport and Works Act Orders (TWAOs), Development Consent Orders (DCO's) and Highways Act Orders (HAOs), developing familiarity with the issues raised and ensuring that they are progressed expeditiously and in line with legal requirements. This will involve assessing the merits of schemes against planning, transport and environmental policies, advising potential applicants on the process, and drafting formal decision letters and submissions to Ministers where required.

The post will require you to gain an understanding of legal principles, ensuring applications are taken forward and decisions are made in line with the relevant legislation. However, you are not required to have any legal qualifications or prior experience for this post as the team works closely with DfT Legal Advisers and full training will be provided.

What you'll do

Duties will include but are not limited to:

  • The direct and indirect line management of staff, leading and motivating them in delivering continuous improvement and engaging staff in delivering efficiencies.
  • Ensuring the rapid, but accurate, processing of various statutory casework by Casework Team members, completing appropriate technical checks of processes and decisions, where appropriate considering Inspectors' reports and recommendations, draft decision letters and providing feedback to the drafter.
  • Understand and explaining legislative requirements to staff and ensuring legal process is followed through technical checks of both staff and peers work.
  • Ensuring throughputs of cases meet the agreed targets by monitoring performance, identifying issues taking a risk-based approach to processing that maintains good relations with stakeholders, high accuracy and meets Ministerial deadlines.
  • Work directly with internal and external stakeholders to progress statutory work both directly and indirectly through staff.
  • Where appropriate, in the absence of the Head of Team, represent the team and use delegated powers to make decisions, ensuring the throughput of Orders with minimal delays.
  • Supporting the wider Transport Infrastructure Planning Casework Unit's portfolio of casework and correspondence, providing flexible support across the team to meet business priorities and ensure the timely delivery of ministerial decisions and statutory functions.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

How you'll work

Flexible working, Full-time, Job share, Part-time

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

Occasional travel to other offices will be required, which may involve overnight stays.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Reference number

489797

Job grade

Higher Executive Officer

Contract type

Permanent

Type of role

Operational Delivery
Planning

Number of jobs available

2

Location

Birmingham, Leeds, Newcastle-upon-Tyne

Behaviours

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Working Together

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Job contact

  • Name : Tim Brimelow
  • Email : Tim.Brimelow@dft.gov.uk

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Hiring process

Our selection process ensures a comprehensive assessment of each applicant's qualifications, experience, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Further details around what this will entail are listed on the application form.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience - you will be asked to provide a CV (unlimited wordcount) and personal statement (750 word count). Please provide evidence of your Experience of the following:

  • Knowledge of and experience engaging with transport planning legislation, planning policy and environmental requirements.
  • Experience of analysing reports to ensure these are acceptable in legal and policy terms.
  • Excellent experience oral and written communication Experience of drafting extensive technical detail for a non-technical audience ensuring attention to detail.

Should a large number of applications be received, an initial sift may be conducted using the lead Experience criteria:

"Knowledge of and experience engaging with transport planning legislation, planning policy and environmental requirements."

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

The sift will take place from 30th November 2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

  • Behaviours - Making Effective Decisions, Communicating and Influencing and Working Together
  • Experience

The interviews will take place from week 14th December 2026.

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site.

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

About Department for Transport (DfT)

Industry
Government Administration

In their own words

About the company & team

Public Transport and Local Group

Find out more about what it's like working at Department for Transport Central - Department for Transport Careers

  • Email : dftrecruitment.grs@cabinetoffice.gov.uk

Additional information

Apply before 11:55 pm on Sunday 29th November 2026

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you're deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

  • Hate speech or discriminatory behaviour
  • Threats or acts of violence
  • Illegal activity or substance misuse
  • Sexually explicit material
  • Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It's not about judging your personality or lifestyle - it's about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what's being looked at and how your data is handled securely and fairly.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback will only be provided if you attend an interview or assessment.

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

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