Customer Service and Sales Advisor

• Opportunity to join the UK's largest independent fuel distributor.

• Ongoing training, coaching and development.

• Career progression opportunities within DCC Energy.

• Supportive and collaborative team environment.

How you'll power our business as a Customer Sales & Service Advisor

Are you passionate about delivering great customer service and identifying the right solutions for customers? We're looking for a Customer Sales & Service Advisor to join our team, helping customers through a consultative sales approach while delivering an outstanding customer experience.

In this role, you'll maximise sales opportunities through inbound customer interactions, using your communication and relationship-building skills to understand customer needs, recommend suitable products and services, and support new customer acquisition. You'll play a key role in driving sales performance, increasing customer satisfaction and ensuring every customer interaction reflects our commitment to excellence.

At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

• Handling inbound customer enquiries via phone, email, web chat and other communication channels.

• Using a consultative sales approach to identify customer needs and recommend relevant products and services.

• Maximising sales opportunities through cross-selling, upselling and new customer acquisition activities.

• Negotiating within agreed guidelines to improve conversion rates and profitability.

• Supporting fuel and ancillary product sales campaigns and prospecting initiatives.

• Achieving sales, service and performance targets while maintaining a high-quality customer experience.

• Resolving customer complaints efficiently and within agreed service levels.

• Accurately recording customer interactions, quotations, enquiries and sales activity on company systems.