Senior Claims Handler

Hybrid in Glasgow·Full-time·Added 7 days ago (last checked 8 Oct)

Davies

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Overview

Job details

Permanent contract
Full-time.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Glasgow for hybrid days
No relocation package mentioned.
Have senior-level experience
Senior-level role.

Benefits

25 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.
5% employer pension
Paid in by the employer, per the ad. The legal minimum is 3%.
Cycle to work scheme
Commuter benefits named in the ad.

Skills

Pay & benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

The role

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

Reward platform - discounts for over 800 retailers
25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
Development, training, and professional qualifications

Davies are looking for a Senior Claims Handler to join our Casualty team. As a Senior Claims Handler, you will manage technically complex and high-profile claims, and will provide support and assistance to all team members in relation to any technical queries and development needs along with supporting the team leader in overall delivery of team objectives.

Key Responsibilities

Assist Team Leader as and when required and to deputise in their absence to support people development, work allocation and team performance
To support and coach new employees on technical, process and soft skills
To support the team with ad hoc queries and ensure all technical referrals (including repudiations and recovery abandonments) presented are answered via coaching and mentoring the individuals
Correspond with Customers, Clients & Brokers via telephone, email and post in an efficient and professional manner
Manage personal allocation of claims, post and diary work in a timely and efficient manner
To act as a role model to all other team members and colleagues following and advocating the Davies business values
Proactively identify new ways of working to enhance process, procedure and customer experience