Workplace Manager

Job Title

Workplace Manager

Job Description Summary

As a key member of the Workplace team, the Workplace Manager is responsible for the leadership, management and performance of workplace services within their assigned location, ensuring delivery in line with contractual commitments, commercial objectives, compliance requirements and Sage expectations.

The role has overall accountability for the delivery of Hard and Soft Facilities Management services, leading the on-site Workplace team and managing specialist service partners across Security, Cleaning, Hospitality, Mailroom, Mechanical & Electrical (M&E) and Building Maintenance to deliver a safe, compliant and hospitality-led workplace experience.

Working closely with specialist partners and key stakeholders, the Workplace Manager provides operational and technical oversight of M&E and building maintenance activities, ensuring effective asset management, statutory compliance, operational resilience and service performance. The role supports the development of asset lifecycle strategies, forward maintenance plans and capital investment recommendations to maximise asset reliability and long-term value.

The Workplace Manager is accountable for ensuring services are delivered safely, efficiently and in line with agreed KPIs and service levels, while maintaining an exceptional workplace experience for colleagues, clients and visitors. Strong operational leadership, stakeholder management and supplier governance are essential to drive continuous improvement and ensure workplace services remain aligned with business objectives, workplace standards and the Sage Places strategy of Quiet Excellence.

Job Description

Core Responsibilities

1. Leadership & Workplace Experience

• Lead, inspire and develop a high-performing Workplace team, fostering a culture of service excellence, accountability and continuous improvement.

• Act as the visible workplace leader and primary point of contact for workplace services within the location.

• Ensure a seamless, hospitality-led workplace experience for colleagues, visitors and clients.

• Build strong relationships with stakeholders and support the delivery of workplace experience initiatives and improvements.

2. Operational & Supplier Management

• Oversee the day-to-day delivery of integrated workplace services across the site.

• Manage and support Front of House, Mailroom and Fabric Maintenance resources.

• Lead supplier relationships across Security, Cleaning, Hospitality, M&E and Building Maintenance services.

• Oversee planned and reactive maintenance activities, ensuring timely resolution of issues and escalation of risks where required.

• Manage minor works and workplace projects, ensuring safe and effective delivery.

• Provide operational and technical oversight of M&E and building maintenance service delivery, ensuring statutory compliance, planned preventative maintenance, reactive works and asset management activities are effectively delivered.

• Manage and challenge service partners to deliver safe, compliant and reliable services, holding them accountable against contractual KPIs, SLAs and performance standards while driving continuous improvement and operational excellence.

• Work closely with specialist engineering partners to review asset performance, maintenance regimes, lifecycle risks and forward maintenance plans, supporting informed investment and replacement decisions.

3. Commercial, Risk & Compliance

• Manage operational budgets, identifying opportunities for efficiencies and cost savings.

• Ensure compliance with health & safety, statutory and contractual requirements.

• Maintain effective risk management processes and business continuity arrangements.

• Support sustainability initiatives and workplace governance requirements.

4. Key Skills & Experience (Essential)

• Minimum 5 years' Facilities Management experience across both Hard and Soft FM disciplines, including the ability to provide informed oversight of M&E service delivery, asset lifecycle management, forward maintenance planning and specialist supplier performance.

• Minimum 3 years' experience in a leadership, supervisory or management role with responsibility for people, operational performance and service delivery.

• Experience managing outsourced service providers and supplier performance against contractual KPIs and SLAs.

• Strong understanding of workplace operations, health & safety, compliance and risk management.

• Experience managing maintenance activities, facilities projects and workplace improvements.

• Experience managing operational budgets, risks and supplier performance.

• Strong understanding of hospitality-led workplace services and customer experience delivery.

• Proven stakeholder management skills with the ability to influence and build relationships at all organisational levels.

5. Key Skills & Experience (Desirable)

• IWFM qualification or equivalent Facilities Management qualification.

• Experience managing contracted hospitality services within a corporate workplace environment.

• Experience managing Integrated Facilities Management (IFM) contracts within a multi-site or global corporate environment.

• Experience using CAFM systems, supplier governance and service performance reporting tools.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor's attention once they have made contact.

INCO: "Cushman & Wakefield"