Senior Systems Engineer

• Strong hands‑on experience supporting ViewPoint (Quantios) in a production environment

• Deep understanding of:
  • ViewPoint functionality and workflows
  • Application configuration options
  • Role‑based access control (RBAC)
  • User experience and reporting from a functional perspective
• Ability to explain complex functionality clearly to non‑technical users
• Typically 5+ years of experience in application support
• Proven experience operating in a Tier 2 application support role
• Experience supporting financial services or regulated business applications is strongly preferred
• Strong stakeholder engagement and communication skills
• Ability to balance operational support with enablement and improvement activities
• High attention to detail and documentation quality
• Confident trainer and knowledge‑sharer with a service‑oriented mindset
• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience
• ITIL Foundation or higher

The Senior Systems Engineer is a Tier 2 application support role responsible for the effective operation, configuration, and functional support of the ViewPoint application (Quantios) supporting the Global Business Solutions (GFS) business unit. This role provides deep expertise in ViewPoint functionality, acts as a trusted advisor to business users, and ensures the application is configured, documented, and used in a consistent, secure, and efficient manner.
The role sits between operational support and functional enablement, combining incident resolution with ownership of application configuration, role based access control (RBAC), user guidance, and training materials. The salary range for this position is €60,000 - €70,000. The final salary will be determined based on the selected candidate's experience, internal parity, and location, in line with our objective and equitable compensation framework.

Key Responsibilities:

• Provide Tier 2 support for ViewPoint, resolving functional and configuration‑related incidents escalated from Tier 1
• Act as a key escalation point for complex ViewPoint functionality issues
• Troubleshoot issues related to configuration, permissions, workflows, and user experience
• Manage incidents through to resolution, ensuring clear communication with stakeholders
• Maintain a deep understanding of ViewPoint functionality, modules, workflows, and business use cases
• Advise business users on best practices for using ViewPoint effectively
• Translate business requirements into appropriate application configuration and usage patterns
• Support functional testing and validation during changes, upgrades, and new feature adoption
• Configure and maintain ViewPoint settings in line with business and operational requirements
• Assess configuration changes for risk, impact, and alignment with support standards
• Ensure configuration is documented, repeatable, and supportable
• Support vendor releases and upgrades by validating configuration compatibility
• Administer and maintain ViewPoint RBAC, ensuring appropriate access aligned to job roles
• Assist with access reviews, audits, and compliance activities
• Troubleshoot permission‑related issues and segregation‑of‑duties concerns
• Create and maintain application documentation, including, user manuals, functional walkthroughs, configuration and support documentation.
• Develop and deliver ViewPoint training for business users and support teams
• Act as a subject‑matter resource for functional questions and usage guidance
• Participate in major incidents involving ViewPoint, providing functional leadership
• Support root cause analysis for recurring functional or configuration issues
• Liaise with Quantios vendor support to raise functional defects, clarify expected behavior, and track resolutions